SOFT GOAT Ribbed Knit Cashmere Balaclava

• All orders ship from our European vendors within 1–3 business days.
• Shipping is free and takes 3–6 business days via DHL, with full tracking provided.
• Duties are the responsibility of the customer.
• Please allow extra time during major holidays or for customs clearance.
• All orders are final once placed and cannot be modified or canceled.
• Cancellations are permitted only within 2 hours of checkout. Email support@coutr.com to facilitate.

For more details, visit our full Shipping Policy.

• Returns accepted within 14 days for any reason, as long as the item is unused, in original condition, and has all tags and packaging intact.
• Returns must be initiated through our Return Portal.
• Return Label Fee – $30 per item, deducted from your refund (waived for wrong or defective shipments).
• Import and return (export) duties are non-refundable as they are collected by customs. VAT on return shipments is covered by COUTR, so you won’t be charged again.
• We do not offer direct exchanges—please place a new order if needed.

For more info, contact us at support@coutr.com.

• Category: CAPS & HATS
• Gender: Female
• SKU: FW25SF23118MOCHA