FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR NEXT ORDER

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Tailored overcoat silhouette designed for effortless, elevated layering.
Crafted in 100% wool for premium warmth, structure, and comfort.
Versatile outerwear styling that works from city days to cool-weather evenings.
Clean, refined look with a timeless finish—easy to dress up or down.

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The sale price was a bonus.","2026-08-03T04:28:27+00:00","balmain-medium-handbag-for-the-modern-woman","Balmain Medium Handbag for the Modern Woman",[],"average",4.34453781512605,"total",119,"diagnostics",{"_3259":1648,"_3260":2651,"_3261":3262,"_3263":3264,"_3265":-5},"tokenPresent","shopDomain","pagesFetched",2,"lastStatus",200,"error",{"_15":2980,"_2958":3267,"_2960":3268,"_2962":-5,"_2968":3269,"_52":3277,"_2971":3278},"2026-02-25T06:49:37.916Z","2026-07-22T02:55:23.748Z",{"_3060":3270,"_3031":3271,"_2986":1648,"_3272":6,"_3273":6,"_3274":3275,"_3009":6,"_3276":3262},32,"You may also like","showQuickAdd","showWishlist","headingTagName","h5","mobileSlidesPerView","related-products",[],"project",{"_15":1807,"_3281":3282,"_17":3283,"_2957":-5,"_2958":3284,"_2960":3285,"_2962":-5,"_3286":1648,"_3287":6,"_3288":-5,"_3289":-5},"weaverseShopId","cmhees4s403n2r7kwmvlypv7l","Coutr Hydrogen","2025-12-13T19:41:59.227Z","2026-09-10T17:57:47.713Z","inheritTheme","marketFirstEnabled","parentProjectId","variantDescription","pageAssignment",{"_1806":1807,"_52":3292,"_3293":3294,"_1758":1802,"_3295":3296},"PRODUCT","locale","en-us","meta",{"_3297":6,"_3298":1807,"_3299":1893},"inherited","sourceProjectId","depth","configs",{"_1806":1807,"_3302":3303,"_3304":3305,"_3306":1802,"_3307":1802,"_3308":-7,"_3309":-7,"_3310":6,"_3311":3312},"weaverseHost","https://studio.weaverse.io","weaverseApiBase","https://api.weaverse.io","weaverseApiKey","weaverseVersion","isDesignMode","isPreviewMode","isRevisionPreview","requestInfo",{"_3313":1796,"_3314":3315,"_3316":3317,"_3318":1802},"i18n","queries",{},"pathname","/products/le-sully-studio-overcoat","search","productReviews",{"_2789":1893,"_3321":1893,"_3100":3322},"reviewNumber",[],"storeDomain","paypalClientId",{"_50":2743,"_19":3326,"_2916":2901,"_3327":3328,"_1764":3386},"Tailored overcoat silhouette designed for effortless, elevated layering. 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If you are between sizes, consider sizing up. Measurements are body measurements (cm). If unsure, check each product page for fit details.","sourceUrl","columns",[3500,3501,3502,1783,3503,3504,2676,2681,3505,3506,3507,3508],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2662":3512,"_2675":3518,"_2690":3524,"_2680":3530,"_2670":3536,"_2685":3542},{"_3498":3513,"_3495":3517},[3500,3501,3502,1783,3503,3504,2676,2681,3505,3514,3515,3516],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","يتبع Le Sully Studio عمومًا مقاسات الأزياء الفاخرة الإيطالية (IT). إذا كنت بين مقاسين، فكر في اختيار المقاس الأكبر. القياسات هي قياسات الجسم (سم). إذا لم تكن متأكدًا، تحقق من صفحة كل منتج لتفاصيل الملاءمة.",{"_3498":3519,"_3495":3523},[3500,3501,3502,1783,3503,3504,2676,2681,3505,3520,3521,3522],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Le Sully Studioは一般的にイタリアのラグジュアリーサイズ（IT）に準じています。サイズが中間の場合はワンサイズ上を検討してください。表示されている寸法は身体の実寸（cm）です。迷う場合は各商品ページのフィット情報を確認してください。",{"_3498":3525,"_3495":3529},[3500,3501,3502,1783,3503,3504,2676,2681,3505,3526,3527,3528],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Le Sully Studio thường áp dụng kích cỡ hàng hiệu Ý (IT). Nếu bạn ở giữa hai cỡ, hãy cân nhắc chọn cỡ lớn hơn. Các số đo là số đo cơ thể (cm). Nếu không chắc chắn, hãy kiểm tra từng trang sản phẩm để biết chi tiết về độ vừa vặn.",{"_3498":3531,"_3495":3535},[3500,3501,3502,1783,3503,3504,2676,2681,3505,3532,3533,3534],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Le Sully Studio 通常遵循意大利奢侈品尺码（IT）。如果您处于两个尺码之间，建议选择大一号。所示尺寸为身体测量值（厘米）。如不确定，请查看每件商品页面的版型/贴身说明。",{"_3498":3537,"_3495":3541},[3500,3501,3502,1783,3503,3504,2676,2681,3505,3538,3539,3540],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Le Sully Studio 一般採用意大利奢侈品牌尺碼（IT）。如果你介乎兩個尺碼之間，建議選大一碼。所列尺寸為身體量度（厘米）。如不確定，請查看各產品頁的尺碼與合身詳情。",{"_3498":3543,"_3495":3547},[3500,3501,3502,1783,3503,3504,2676,2681,3505,3544,3545,3546],"Busto (cm)","Cintura (cm)","Caderas (cm)","Le Sully Studio generalmente sigue las tallas de lujo italianas (IT). Si te encuentras entre tallas, considera elegir una talla superior. Las medidas son medidas del cuerpo (cm). Si no estás seguro, consulta la página de cada producto para obtener detalles sobre el ajuste.",{"_15":3549,"_3417":1648,"_3418":3419,"_3420":3550,"_3493":3494,"_3495":3590,"_3497":-5,"_3498":3591,"_3509":3592,"_3510":3593},"ba8e364e-fd38-4fb8-9ef3-1cfb57582db2",[3551,3557,3562,3567,3571,3576,3581,3586],[3436,3552,3553,3554,3552,3555,3556,3556],"35","4.5","2.5","21.5","215",[3552,3424,3558,3559,3424,3560,3561,3561],"5.5","3.5","22.5","225",[3424,3563,3564,3553,3563,3565,3566,3566],"37","6.5","23.5","235",[3563,3435,3568,3558,3435,3569,3570,3570],"7.5","24.5","245",[3435,3572,3573,3564,3572,3574,3575,3575],"39","8.5","25.5","255",[3572,3446,3577,3578,3446,3579,3580,3580],"9.0","7.0","26.0","260",[3446,3582,3583,3568,3582,3584,3585,3585],"41","9.5","26.5","265",[3582,3454,3587,3573,3454,3588,3589,3589],"10.5","27.5","275","Shoe conversions are approximate — Le Sully Studio appears to use standard European/Italian shoe sizing. If between sizes, try the larger size or consult product-specific notes.",[3501,3502,1783,3503,3504,2676,2681,3505],"shoes",{"_2662":3594,"_2675":3597,"_2690":3600,"_2680":3603,"_2670":3606,"_2685":3609},{"_3498":3595,"_3495":3596},[3501,3502,1783,3503,3504,2676,2681,3505],"تحويلات مقاسات الأحذية تقريبية — يبدو أن Le Sully Studio يستخدم مقاسات الأحذية الأوروبية/الإيطالية القياسية. إذا كنت بين مقاسين، جرب المقاس الأكبر أو راجع ملاحظات المنتج الخاصة.",{"_3498":3598,"_3495":3599},[3501,3502,1783,3503,3504,2676,2681,3505],"靴のサイズ換算はあくまで目安です — Le Sully Studioは標準的なヨーロッパ／イタリアの靴サイズを使用しているようです。サイズが中間の場合は大きい方を試すか、商品ごとの注意書きを確認してください。",{"_3498":3601,"_3495":3602},[3501,3502,1783,3503,3504,2676,2681,3505],"Bảng quy đổi kích cỡ giày chỉ mang tính tham khảo — Le Sully Studio dường như sử dụng kích cỡ giày chuẩn châu Âu/Ý. Nếu bạn ở giữa hai cỡ, hãy thử cỡ lớn hơn hoặc tham khảo ghi chú cụ thể từng sản phẩm.",{"_3498":3604,"_3495":3605},[3501,3502,1783,3503,3504,2676,2681,3505],"鞋码换算仅供参考——Le Sully Studio 似乎使用标准欧洲/意大利鞋码。如果介于两个尺码之间，建议尝试较大尺码或参阅商品页面的具体说明。",{"_3498":3607,"_3495":3608},[3501,3502,1783,3503,3504,2676,2681,3505],"鞋碼換算僅供參考 — Le Sully Studio 似乎使用標準歐洲/意大利鞋碼。若介乎兩個尺碼之間，建議選大一號，或參考該產品的具體說明。",{"_3498":3610,"_3495":3611},[3501,3502,1783,3503,3504,2676,2681,3505],"Las conversiones de tallas de calzado son aproximadas — Le Sully Studio parece utilizar la numeración europea/italiana estándar. Si estás entre tallas, prueba con la talla superior o consulta las notas específicas de cada producto.","brandInfo",{"_3614":3419,"_17":3494,"_3615":-5,"_3616":-5},"slug","originCountry","originSizeSystem","actionData","errors"]

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