Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Tròng: Tròng demo (có thể phù hợp để thay tròng theo đơn)
Kích thước: 55-18-145
Dành cho: Nam
Mã UPC: 8056262011836

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uses Italian (IT/EU) sizing — luxury cuts can be fitted; if between sizes consider sizing up. JP/CN/KR values are approximate.","sourceUrl","columns",[3122,2689,3123,1899,3124,3125,2627,2632,3126,3127,3128,3129],"Letter","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2613":3133,"_2626":3139,"_2641":3145,"_2631":3151,"_2621":3157,"_2636":3163},{"_3120":3134,"_3117":3138},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3135,3136,3137],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تستخدم فيرساتشي مقاسات إيطالية (IT/EU) — قد تكون القصّات الفاخرة ضيّقة؛ إذا كنت بين مقاسين فكر في اختيار مقاس أكبر. قيم JP/CN/KR تقريبية.",{"_3120":3140,"_3117":3144},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3141,3142,3143],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","ヴェルサーチはイタリア（IT/EU）サイズを使用しています — ラグジュアリーな仕立てはタイトめの場合があるため、サイズの間で迷う場合はワンサイズ上を検討してください。JP/CN/KRの値は概算です。",{"_3120":3146,"_3117":3150},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3147,3148,3149],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Versace sử dụng kích cỡ kiểu Ý (IT/EU) — các kiểu cắt của dòng hàng xa xỉ có thể ôm sát; nếu nằm giữa hai kích cỡ hãy cân nhắc chọn lớn hơn. Giá trị JP/CN/KR chỉ mang tính ước lượng.",{"_3120":3152,"_3117":3156},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3153,3154,3155],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Versace 使用意大利尺码（IT/EU）——奢侈品牌的剪裁可能较为贴身；如果介于两个尺码之间，建议选择大一号。JP/CN/KR 的对应值为近似值。",{"_3120":3158,"_3117":3162},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3159,3160,3161],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Versace 採用意大利尺碼 (IT/EU) — 奢華剪裁可能較貼身；若介乎兩個尺碼之間，建議選大一個。JP/CN/KR 換算僅供參考。",{"_3120":3164,"_3117":3168},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3165,3166,3167],"Busto (cm)","Cintura (cm)","Caderas (cm)","Versace utiliza tallas italianas (IT/EU): los cortes de lujo pueden ser ceñidos; si estás entre tallas, considera elegir una talla superior. Los equivalentes JP/CN/KR son aproximados.",{"_15":3170,"_3048":1822,"_3049":2730,"_3050":3171,"_3116":540,"_3117":3195,"_3119":-5,"_3120":3196,"_3130":3197,"_3131":3198},"b8e6fe2e-779b-4c1c-aaba-9a8f468074d3",[3172,3174,3177,3179,3183,3185,3189,3191],[3053,3058,3058,3054,3054,3058,3067,3058,3070,3091,3092,3173],"92",[3063,3103,3103,3064,3064,3103,3074,3103,3175,3173,3099,3176],"95","96",[3072,3110,3110,3073,3073,3110,3082,3110,3178,3176,3107,3178],"100",[3079,3180,3180,3080,3080,3180,3090,3180,3181,3178,3091,3182],"50","105","104",[3087,3184,3184,3088,3088,3184,3097,3184,3106,3182,3173,3114],"52",[3095,3186,3186,3058,3058,3186,3105,3186,3187,3114,3176,3188],"54","115","112",[3102,3190,3190,3103,3103,3190,3112,3190,3113,3188,3178,3115],"56",[3109,3192,3192,3110,3110,3192,3193,3192,3194,3115,3182,3113],"58","21","125","Men's sizes follow Italian standards (IT/EU). Measurements shown as chest/waist/hips in cm; JP/CN/KR equivalents are approximate.",[3122,2689,3123,1899,3124,3125,2627,2632,3126,3127,3128,3129],"clothing_men",{"_2613":3199,"_2626":3202,"_2641":3205,"_2631":3208,"_2621":3211,"_2636":3214},{"_3120":3200,"_3117":3201},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3135,3136,3137],"مقاسات الرجال تتبع المعايير الإيطالية (IT/EU). القياسات معروضة كـ صدر/خصر/ورك بالسنتيمتر؛ ما يعادل JP/CN/KR تقريبية.",{"_3120":3203,"_3117":3204},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3141,3142,3143],"メンズサイズはイタリア基準（IT/EU）に準じます。表記の寸法はチェスト／ウエスト／ヒップ（cm）で、JP/CN/KRの換算は概算です。",{"_3120":3206,"_3117":3207},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3147,3148,3149],"Kích cỡ nam tuân theo tiêu chuẩn Ý (IT/EU). Số đo hiển thị là ngực/eo/hông tính bằng cm; các giá trị tương đương cho JP/CN/KR chỉ mang tính ước lượng.",{"_3120":3209,"_3117":3210},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3153,3154,3155],"男装尺码遵循意大利标准（IT/EU）。所示测量值为胸围/腰围/臀围，单位为厘米；JP/CN/KR 的对应值为近似值。",{"_3120":3212,"_3117":3213},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3159,3160,3161],"男裝尺碼以意大利標準 (IT/EU) 為準。尺寸以胸圍/腰圍/臀圍（厘米）表示；JP/CN/KR 等值僅供參考。",{"_3120":3215,"_3117":3216},[3122,2689,3123,1899,3124,3125,2627,2632,3126,3165,3166,3167],"Las tallas de hombre siguen las normas italianas (IT/EU). Las medidas se muestran como pecho/cintura/caderas en cm; los equivalentes JP/CN/KR son aproximados.",{"_15":3218,"_3048":1822,"_3049":2730,"_3050":3219,"_3116":540,"_3117":3246,"_3119":-5,"_3120":3247,"_3130":3248,"_3131":3249},"b4790370-b521-4b21-804c-f0054f6bb567",[3220,3225,3228,3232,3235,3239,3242],[3221,3221,3057,3222,3223,3224,3224],"35","3","22.5","225",[3064,3064,3056,3065,3226,3227,3227],"23.0","230",[3229,3229,3067,3057,3230,3231,3231],"37","23.5","235",[3073,3073,3066,3056,3233,3234,3234],"24.0","240",[3236,3236,3074,3067,3237,3238,3238],"39","24.5","245",[3080,3080,2453,3066,3240,3241,3241],"25.0","250",[3243,3243,3082,3074,3244,3245,3245],"41","25.5","255","Versace shoes use Italian (IT) sizing. US/UK/JP/CN/KR conversions are approximate — when between sizes consider sizing up or check exact foot length.",[2689,3123,1899,3124,2627,2632,3126],"shoes",{"_2613":3250,"_2626":3253,"_2641":3256,"_2631":3259,"_2621":3262,"_2636":3265},{"_3120":3251,"_3117":3252},[2689,3123,1899,3124,2627,2632,3126],"أحذية فيرساتشي تستخدم مقاسات إيطالية (IT). تحويلات US/UK/JP/CN/KR تقريبية — إذا كنت بين مقاسين فكر بزيادة المقاس أو تحقق من طول القدم بالضبط.",{"_3120":3254,"_3117":3255},[2689,3123,1899,3124,2627,2632,3126],"ヴェルサーチの靴はイタリア（IT）サイズを使用しています。US/UK/JP/CN/KRの換算は概算です — サイズの間で迷う場合はワンサイズ上を検討するか、正確な足長を確認してください。",{"_3120":3257,"_3117":3258},[2689,3123,1899,3124,2627,2632,3126],"Giày Versace sử dụng kích cỡ kiểu Ý (IT). Quy đổi sang US/UK/JP/CN/KR chỉ mang tính ước lượng — nếu nằm giữa hai kích cỡ hãy cân nhắc chọn lớn hơn hoặc kiểm tra chiều dài bàn chân chính xác.",{"_3120":3260,"_3117":3261},[2689,3123,1899,3124,2627,2632,3126],"Versace 鞋码采用意大利尺码（IT）。US/UK/JP/CN/KR 的换算为近似值——如果介于两个尺码之间，建议选大一号或核对准确的脚长。",{"_3120":3263,"_3117":3264},[2689,3123,1899,3124,2627,2632,3126],"Versace 鞋款採用意大利尺碼 (IT)。US/UK/JP/CN/KR 的換算為近似值 — 若介乎尺碼，建議選大一號或量度實際腳長。",{"_3120":3266,"_3117":3267},[2689,3123,1899,3124,2627,2632,3126],"Los zapatos Versace usan tallas italianas (IT). Las conversiones US/UK/JP/CN/KR son aproximadas; si estás entre tallas, considera elegir una talla superior o verifica la longitud exacta del pie.",{"_15":3269,"_3048":1822,"_3049":2730,"_3050":3270,"_3116":540,"_3117":3291,"_3119":-5,"_3120":3292,"_3130":3293,"_3131":3294},"3068d8e6-2d73-414d-a572-9d788bd7812e",[3271,3272,3273,3274,3277,3281,3284,3288],[3236,3236,3056,3057,3237,3238,3238],[3080,3080,3067,3056,3240,3241,3241],[3243,3243,3066,3067,3244,3245,3245],[3088,3088,3074,3066,3275,3276,3276],"26.0","260",[3278,3278,2453,3074,3279,3280,3280],"43","27.0","270",[3058,3058,3082,2453,3282,3283,3283],"28.0","280",[3285,3285,3081,3082,3286,3287,3287],"45","29.0","290",[3103,3103,3090,3081,3289,3290,3290],"30.0","300","Men's shoe conversions approximate common EU→US/UK/JP/CN/KR mappings. Versace generally follows Italian sizing — try one size up if unsure.",[2689,3123,1899,3124,2627,2632,3126],"shoes_men",{"_2613":3295,"_2626":3298,"_2641":3301,"_2631":3304,"_2621":3307,"_2636":3310},{"_3120":3296,"_3117":3297},[2689,3123,1899,3124,2627,2632,3126],"تحويلات أحذية الرجال تقريبية وتعكس المطابقات الشائعة من EU→US/UK/JP/CN/KR. فيرساتشي تتبع عمومًا المقاسات الإيطالية — جرّب مقاسًا أكبر إذا لم تكن متأكدًا.",{"_3120":3299,"_3117":3300},[2689,3123,1899,3124,2627,2632,3126],"メンズ靴の換算は一般的なEU→US/UK/JP/CN/KRの対応を概算したものです。ヴェルサーチは概ねイタリアサイズに従うため、迷った場合はワンサイズ上をお試しください。",{"_3120":3302,"_3117":3303},[2689,3123,1899,3124,2627,2632,3126],"Bảng quy đổi giày nam ước tính các quy chuẩn phổ biến từ EU sang US/UK/JP/CN/KR. Versace thường theo kích cỡ kiểu Ý — nếu không chắc chắn, nên chọn lớn hơn một cỡ.",{"_3120":3305,"_3117":3306},[2689,3123,1899,3124,2627,2632,3126],"男士鞋码换算为常见的欧码→美码/英码/日/中/韩对应，数值为近似。Versace 通常遵循意大利尺码——不确定时可选择大一号。",{"_3120":3308,"_3117":3309},[2689,3123,1899,3124,2627,2632,3126],"男裝鞋款的尺碼換算為常見 EU→US/UK/JP/CN/KR 的近似對應。Versace 通常沿用意大利尺碼 — 如不確定，建議選大一號。",{"_3120":3311,"_3117":3312},[2689,3123,1899,3124,2627,2632,3126],"Las conversiones de tallas de hombre aproximan los mapeos comunes EU→US/UK/JP/CN/KR. Versace, por lo general, sigue la talla italiana; si no estás seguro, prueba una talla más.","brandInfo",{"_3315":2730,"_17":540,"_3316":-5,"_3317":-5},"slug","originCountry","originSizeSystem","actionData","errors"]