Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $500 or more. A shipping fee applies to orders under $500.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://coutr.com/apps/returns-exchanges
We’ll review and confirm eligibility.
If approved, we’ll issue a DHL Express return label.
Drop off at any authorized DHL location or schedule a pickup.

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Có nhiều túi cho việc lưu trữ tiện lợi
Lý tưởng để phối đồ khi trời trở lạnh

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Use item-specific measurements when available.","sourceUrl","columns",[2590,2591,2592,1543,2593,2594,2166,2595,2596,2597,2598,2599],"Letter","IT","EU","UK","FR","CN","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","clothing","translations",{"_2157":2604,"_2165":2610,"_2170":2616},{"_2588":2605,"_2585":2609},[2590,2591,2592,1543,2593,2594,2166,2595,2596,2606,2607,2608],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","مبني على مقاسات فاخرة إيطالية قياسية تستخدمها دولتشي آند غابانا. قد تميل الماركة إلى الصغر قليلاً — فكر في اختيار مقاس أكبر إذا كنت بين مقاسين. استخدم القياسات الخاصة بكل قطعة عندما تكون متاحة.",{"_2588":2611,"_2585":2615},[2590,2591,2592,1543,2593,2594,2166,2595,2596,2612,2613,2614],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Dolce & Gabbanaで用いられる標準的なイタリアのラグジュアリーサイズに基づいています。ブランドはやや小さめに作られていることがあるため、サイズのあいだに当たる場合はワンサイズ上を検討してください。アイテム別の採寸がある場合はそちらを参照してください。",{"_2588":2617,"_2585":2621},[2590,2591,2592,1543,2593,2594,2166,2595,2596,2618,2619,2620],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Dựa trên kích cỡ chuẩn hàng hiệu Ý mà Dolce & Gabbana sử dụng. Thương hiệu có thể nhỏ hơn một chút - cân nhắc chọn lớn hơn nếu bạn nằm giữa hai kích cỡ. Sử dụng số đo riêng của từng sản phẩm khi có.",{"_15":2623,"_2507":1458,"_2508":2509,"_2510":2624,"_2583":2584,"_2585":2659,"_2587":-5,"_2588":2660,"_2600":2661,"_2602":2662},"67d47d9c-9c32-4a7e-8e89-8fb36f695aa5",[2625,2630,2634,2639,2643,2648,2652,2656],[2626,2626,2518,2627,2628,2629,2629],"35","2.5","22.5","225",[2514,2514,2528,2631,2632,2633,2633],"3.5","23.0","230",[2635,2635,2636,2517,2637,2638,2638],"37","6.5","23.5","235",[2526,2526,2640,2518,2641,2642,2642],"7.5","24.0","240",[2644,2644,2645,2528,2646,2647,2647],"39","8.5","24.5","245",[2536,2536,2649,2529,2650,2651,2651],"9.5","25.0","250",[2653,2653,2029,2640,2654,2655,2655],"41","25.5","255",[2544,2544,2545,2645,2657,2658,2658],"26.0","260","Dolce & Gabbana footwear is Italian/European graded. If you are between sizes or have a wider foot, consider going up half a size.",[2591,2592,1543,2593,2166,2595,2596],"shoes",{"_2157":2663,"_2165":2666,"_2170":2669},{"_2588":2664,"_2585":2665},[2591,2592,1543,2593,2166,2595,2596],"أحذية دولتشي آند غابانا مُقاسة وفق النظام الإيطالي/الأوروبي. إذا كنت بين مقاسين أو لديك قدم أعرض، ففكر في رفع المقاس نصف مقاس.",{"_2588":2667,"_2585":2668},[2591,2592,1543,2593,2166,2595,2596],"Dolce & Gabbanaの靴はイタリア／欧州のサイズ表記です。サイズのあいだに当たる場合や幅広の方は、0.5サイズ上げることを検討してください。",{"_2588":2670,"_2585":2671},[2591,2592,1543,2593,2166,2595,2596],"Giày dép Dolce & Gabbana theo tiêu chuẩn kích cỡ Ý/Châu Âu. Nếu bạn ở giữa hai kích cỡ hoặc có bàn chân rộng hơn, hãy cân nhắc tăng nửa kích cỡ.",{"_15":2673,"_2507":1458,"_2508":2509,"_2510":2674,"_2583":2584,"_2585":2698,"_2587":-5,"_2588":2699,"_2600":2700,"_2602":2701},"5705c876-ef52-4397-9521-7d64c1bbbef0",[2675,2678,2680,2682,2685,2687,2691,2694],[2513,2520,2544,2515,2515,2520,2535,2676,2520,2523,2677,2533],"170/88","74",[2525,2279,2520,2514,2514,2279,2543,2679,2279,2533,2521,2541],"175/92",[2535,2242,2279,2526,2526,2242,2551,2681,2242,2541,2531,2549],"180/96",[2543,2547,2242,2536,2536,2547,2683,2684,2547,2549,2523,2557],"LL","185/100",[2551,2555,2547,2544,2544,2555,2559,2686,2555,2557,2533,2572],"190/104",[2559,2563,2555,2520,2520,2563,2688,2689,2563,2565,2690,2581],"2XL","195/110","96",[2567,2571,2563,2279,2279,2571,2576,2692,2571,2574,2557,2693],"200/116","118",[2576,2580,2571,2242,2242,2580,2695,2696,2580,2582,2565,2697],"4XL","205/122","124","Men's chart is based on standard Italian luxury sizing; Dolce & Gabbana outerwear and tailored pieces can be fitted—try true size or size up for layering.",[2590,2591,2592,1543,2593,2594,2166,2595,2596,2597,2598,2599],"clothing_men",{"_2157":2702,"_2165":2705,"_2170":2708},{"_2588":2703,"_2585":2704},[2590,2591,2592,1543,2593,2594,2166,2595,2596,2606,2607,2608],"جدول مقاسات الرجال مبني على مقاسات فاخرة إيطالية قياسية؛ المعاطف والقطع المفصّلة من دولتشي آند غابانا قد تكون بقصة ضيّقة — جرب مقاسك المعتاد أو خذ مقاسًا أكبر للارتداء بطبقات.",{"_2588":2706,"_2585":2707},[2590,2591,2592,1543,2593,2594,2166,2595,2596,2612,2613,2614],"メンズのサイズ表は標準的なイタリアのラグジュアリーサイズに基づいています。Dolce & Gabbanaのアウターやテーラードはフィット感があることがあるため、通常のサイズを試すか、重ね着をする場合はワンサイズ上を検討してください。",{"_2588":2709,"_2585":2710},[2590,2591,2592,1543,2593,2594,2166,2595,2596,2618,2619,2620],"Bảng kích cỡ nam dựa trên tiêu chuẩn hàng hiệu Ý; áo khoác và các trang phục may đo của Dolce & Gabbana có thể ôm sát - nên chọn kích cỡ thông thường hoặc tăng cỡ nếu cần mặc chồng lớp.",{"_15":2712,"_2507":1458,"_2508":2509,"_2510":2713,"_2583":2584,"_2585":2732,"_2587":-5,"_2588":2733,"_2600":2734,"_2602":2735},"e16c3b35-52fc-43c6-8950-7b490243b3b4",[2714,2715,2716,2717,2718,2722,2725,2729],[2644,2644,2528,2518,2646,2647,2647],[2536,2536,2529,2528,2650,2651,2651],[2653,2653,2537,2529,2654,2655,2655],[2544,2544,2538,2537,2657,2658,2658],[2719,2719,2029,2538,2720,2721,2721],"43","27.0","270",[2520,2520,2545,2029,2723,2724,2724],"27.5","275",[2726,2726,2552,2545,2727,2728,2728],"45","28.0","280",[2279,2279,2553,2552,2730,2731,2731],"29.0","290","Dolce & Gabbana men's shoes follow Italian/European sizing. If unsure, measure foot length and compare to product-specific size guidance; some styles are narrow.",[2591,2592,1543,2593,2166,2595,2596],"shoes_men",{"_2157":2736,"_2165":2739,"_2170":2742},{"_2588":2737,"_2585":2738},[2591,2592,1543,2593,2166,2595,2596],"أحذية الرجال من دولتشي آند غابانا تتبع مقاسات إيطالية/أوروبية. إذا كنت غير متأكد، قِس طول قدمك وقارنه بإرشادات المقاس الخاصة بالمنتج؛ بعض الطرازات ضيّقة.",{"_2588":2740,"_2585":2741},[2591,2592,1543,2593,2166,2595,2596],"Dolce & Gabbanaのメンズシューズはイタリア／欧州サイズに準じます。サイズが不安な場合は足の長さを測り、商品ごとのサイズガイドと照らし合わせてください。スタイルによっては幅が狭めのものもあります。",{"_2588":2743,"_2585":2744},[2591,2592,1543,2593,2166,2595,2596],"Giày nam Dolce & Gabbana theo kích cỡ Ý/Châu Âu. Nếu không chắc, hãy đo chiều dài bàn chân và so sánh với hướng dẫn kích cỡ riêng của sản phẩm; một số mẫu hơi hẹp.","brandInfo",{"_2747":2509,"_17":2584,"_2748":-5,"_2749":-5},"slug","originCountry","originSizeSystem","actionData","errors"]