FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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If between sizes, consider sizing up for structured pieces.","sourceUrl","columns",[3442,3443,3444,1934,3445,3446,2802,2807,3447,3448,3449,3450],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2788":3454,"_2801":3460,"_2816":3466,"_2806":3472,"_2796":3478,"_2811":3484},{"_3440":3455,"_3437":3459},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3456,3457,3458],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","مبني على مقاسات النساء القياسية من بوربري (إيطالي - فاخر). يُنصح باختيار المقاس الأكبر للقطع المهيكلة إذا كانت المقاسات بين مقاسين.",{"_3440":3461,"_3437":3465},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3462,3463,3464],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Burberry（イタリア系ラグジュアリー）の標準的なレディースサイズに基づいています。サイズが中間の場合、形のしっかりしたアイテムはワンサイズ上を検討してください。",{"_3440":3467,"_3437":3471},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3468,3469,3470],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Dựa trên bảng kích cỡ tiêu chuẩn của Burberry (thương hiệu sang trọng Ý) cho nữ. Nếu nằm giữa hai cỡ, hãy cân nhắc chọn cỡ lớn hơn đối với các thiết kế có phom đứng.",{"_3440":3473,"_3437":3477},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3474,3475,3476],"胸围 (cm)","腰围 (cm)","臀围 (cm)","基于 Burberry（意大利奢侈品牌）的标准女装尺码。若介于两码之间，结构感强的款式建议选大一号。",{"_3440":3479,"_3437":3483},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3480,3481,3482],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","以 Burberry（意大利奢侈品牌）的女裝尺碼為標準。如介乎兩個尺碼之間，建議選大一碼，尤其是較有結構感或較硬挺的款式。",{"_3440":3485,"_3437":3489},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3486,3487,3488],"Busto (cm)","Cintura (cm)","Caderas (cm)","Basado en la talla estándar femenina de Burberry (lujo italiano). Si está entre tallas, considere subir una talla para prendas estructuradas.",{"_15":3491,"_3360":1795,"_3361":2927,"_3362":3492,"_3436":216,"_3437":3529,"_3439":-5,"_3440":3530,"_3451":3531,"_3452":3532},"63864b7e-caab-49e5-b73f-16f0bc62297c",[3493,3496,3499,3504,3507,3512,3516,3523],[3365,3372,3372,3379,3379,3372,3494,3390,3495,3375,3400,3407],"41","85",[3377,3412,3412,3366,3366,3412,3497,3398,3385,3385,3408,3498],"43","92",[3387,3420,3420,3378,3378,3420,3500,3406,3501,3393,3502,3503],"45","95","80","96",[3395,2750,2750,3388,3388,2750,3505,3415,3424,3401,3506,3424],"47","84",[3403,3508,3508,3396,3396,3508,3509,3423,3510,3425,3385,3511],"52","49","105","106",[3411,3513,3513,3372,3372,3513,3514,3432,3433,3433,3503,3515],"54","51","112",[3419,3517,3517,3412,3412,3517,3518,3519,3520,3521,3409,3522],"56","53","195","115","116","118",[3429,3524,3524,3420,3420,3524,3382,3525,3526,3527,3417,3528],"58","200","120","122","124","Standard Burberry/Italian-based men's conversions. For tailored items, use measurements; size up for layering.",[3442,3443,3444,1934,3445,3446,2802,2807,3447,3448,3449,3450],"clothing_men",{"_2788":3533,"_2801":3536,"_2816":3539,"_2806":3542,"_2796":3545,"_2811":3548},{"_3440":3534,"_3437":3535},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3456,3457,3458],"تحويلات مقاسات الرجال القياسية لبوربري/المستندة إلى النظام الإيطالي. بالنسبة للقطع المفصَّلة، اعتمد على القياسات؛ ولللبس الطبقي اختر مقاسًا أكبر.",{"_3440":3537,"_3437":3538},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3462,3463,3464],"Burberry／イタリア基準のメンズ換算です。テーラードアイテムは採寸を優先し、重ね着する場合はワンサイズ上を選んでください。",{"_3440":3540,"_3437":3541},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3468,3469,3470],"Quy đổi cỡ nam tiêu chuẩn theo Burberry/tiêu chuẩn Ý. Đối với sản phẩm may đo, hãy tham khảo số đo; chọn cỡ lớn hơn nếu cần mặc chồng lớp.",{"_3440":3543,"_3437":3544},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3474,3475,3476],"标准 Burberry/意大利男装尺码换算。对于剪裁类服饰，请以测量数据为准；需叠穿时建议选大一号。",{"_3440":3546,"_3437":3547},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3480,3481,3482],"以 Burberry / 意大利男裝尺碼換算為準。剪裁／訂造款應以實際量度為準；若需疊穿則建議選大一碼。",{"_3440":3549,"_3437":3550},[3442,3443,3444,1934,3445,3446,2802,2807,3447,3486,3487,3488],"Conversiones estándar masculinas de Burberry/basadas en Italia. Para prendas de sastrería, use las medidas; suba una talla para llevar capas.",{"_15":3552,"_3360":1795,"_3361":2927,"_3362":3553,"_3436":216,"_3437":3593,"_3439":-5,"_3440":3594,"_3451":3595,"_3452":3596},"b95e4629-6e71-46e3-b5cc-c0dd2c9b90b0",[3554,3561,3566,3572,3577,3583,3587],[3555,3555,3556,3557,3558,3559,3560],"35","5.0","2.5","22.5","225","220",[3366,3366,3562,3563,3564,3565,3559],"6.0","3.5","23.0","230",[3567,3567,3568,3569,3570,3571,3565],"37","6.5","4.0","23.5","235",[3378,3378,3573,3556,3574,3575,3576],"7.5","24.5","245","240",[3578,3578,3579,3562,3580,3581,3582],"39","8.5","25.5","255","250",[3388,3388,3584,3568,3585,3586,3581],"9.0","26.0","260",[3494,3494,3588,3589,3590,3591,3592],"10.0","7.0","27.0","270","265","Burberry shoes generally follow European/Italian sizing. Measure foot length (mm) and check product-specific fit; size up for wide feet.",[3443,3444,1934,3445,2802,2807,3447],"shoes",{"_2788":3597,"_2801":3600,"_2816":3603,"_2806":3606,"_2796":3609,"_2811":3612},{"_3440":3598,"_3437":3599},[3443,3444,1934,3445,2802,2807,3447],"تتبع أحذية بوربري عموماً المقاسات الأوروبية/الإيطالية. قِس طول القدم (مم) وتحقق من ملاءمة المنتج المحددة؛ واختر مقاسًا أكبر للقدم العريضة.",{"_3440":3601,"_3437":3602},[3443,3444,1934,3445,2802,2807,3447],"Burberryの靴は概ねヨーロッパ／イタリアサイズに準じます。足長をミリ（mm）で測り、商品ごとのフィットを確認してください。幅広の方はワンサイズ上をおすすめします。",{"_3440":3604,"_3437":3605},[3443,3444,1934,3445,2802,2807,3447],"Giày Burberry thường theo kích cỡ châu Âu/Ý. Đo chiều dài bàn chân (mm) và kiểm tra hướng dẫn vừa vặn theo sản phẩm; chọn cỡ lớn hơn nếu có bàn chân rộng.",{"_3440":3607,"_3437":3608},[3443,3444,1934,3445,2802,2807,3447],"Burberry 鞋款一般采用欧洲/意大利尺码。请测量足长（毫米）并查看商品具体尺码说明；脚宽较宽者建议选大一号。",{"_3440":3610,"_3437":3611},[3443,3444,1934,3445,2802,2807,3447],"Burberry 鞋款通常採用歐洲／意大利尺碼。請量度腳長（毫米）並參考該產品的合腳建議；腳版較闊者建議選大一碼。",{"_3440":3613,"_3437":3614},[3443,3444,1934,3445,2802,2807,3447],"Los zapatos Burberry generalmente siguen la talla europea/italiana. Mida la longitud del pie (mm) y consulte el ajuste específico del producto; suba una talla si tiene pies anchos.",{"_15":3616,"_3360":1795,"_3361":2927,"_3362":3617,"_3436":216,"_3437":3639,"_3439":-5,"_3440":3640,"_3451":3641,"_3452":3642},"e6da65ce-ec5f-4795-99d5-6d3bbbd8c0ac",[3618,3619,3621,3623,3624,3627,3631,3635],[3578,3578,3562,3556,3574,3575,3575],[3388,3388,3589,3562,3620,3582,3582],"25.0",[3494,3494,3622,3589,3585,3586,3586],"8.0",[3396,3396,3584,3622,3590,3591,3591],[3497,3497,3588,3584,3625,3626,3626],"27.5","275",[3372,3372,3628,3588,3629,3630,3630],"11.0","28.0","280",[3500,3500,3632,3628,3633,3634,3634],"12.0","29.0","290",[3412,3412,3636,3632,3637,3638,3638],"13.0","30.0","300","Men's shoe conversions are standard EU/IT to US/UK. For precise fit, measure foot length and consult product notes; Burberry styles can run true to size.",[3443,3444,1934,3445,2802,2807,3447],"shoes_men",{"_2788":3643,"_2801":3646,"_2816":3649,"_2806":3652,"_2796":3655,"_2811":3658},{"_3440":3644,"_3437":3645},[3443,3444,1934,3445,2802,2807,3447],"تحويلات أحذية الرجال قياسية من EU/IT إلى US/UK. للحصول على ملاءمة دقيقة، قِس طول القدم وراجع ملاحظات المنتج؛ قد تكون موديلات بوربري مطابقة للمقاس المعتاد.",{"_3440":3647,"_3437":3648},[3443,3444,1934,3445,2802,2807,3447],"メンズ靴の換算は標準的なEU/ITからUS/UKへの換算です。正確なフィットには足長を測り、商品説明を参照してください。Burberryのスタイルは概ねサイズ通りのことが多いです。",{"_3440":3650,"_3437":3651},[3443,3444,1934,3445,2802,2807,3447],"Quy đổi kích cỡ giày nam là chuẩn EU/IT sang US/UK. Để vừa khít chính xác, đo chiều dài bàn chân và tham khảo ghi chú sản phẩm; các mẫu của Burberry thường đúng với cỡ.",{"_3440":3653,"_3437":3654},[3443,3444,1934,3445,2802,2807,3447],"男鞋尺码换算为标准 EU/IT 到 US/UK。为确保合脚，请测量足长并参考商品说明；Burberry 款式通常尺码正常。",{"_3440":3656,"_3437":3657},[3443,3444,1934,3445,2802,2807,3447],"男裝鞋尺碼換算按一般 EU／IT 對應 US／UK。為更準確合腳，請量度腳長並參閱產品備註；大部分 Burberry 款式尺碼屬於標準，可按平時尺碼選擇。",{"_3440":3659,"_3437":3660},[3443,3444,1934,3445,2802,2807,3447],"Las conversiones de calzado masculino son estándar EU/IT a US/UK. Para un ajuste preciso, mida la longitud del pie y consulte las notas del producto; los modelos de Burberry suelen ser fieles a la talla.","brandInfo",{"_3663":2927,"_17":216,"_3664":-5,"_3665":-5},"slug","originCountry","originSizeSystem","actionData","errors"]