FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR NEXT ORDER

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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ENJOY EXTRA 20% OFF OUR SUMMER SALE EVENT | USE CODE - SUMMER20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with major carriers for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://returns.coutr.com
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 10 business days after the returned item is received and inspected at the vendor’s warehouse. Original shipping fee is nonrefundable.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Sep 1, 2026

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Tailored trousers designed for an elevated, modern everyday look.
Sleek finish with a flattering, structured silhouette.
Versatile styling for day-to-night wear in the FW26 season.
Comfort-focused construction for easy movement throughout the day.
Pairs effortlessly with blazers, knitwear, or crisp shirts for a polished outfit.

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It arrived quickly and carefully boxed.","Barbi Blackson","2026-08-03T04:32:37+00:00",[],"average",4.322314049586777,"total",121,"diagnostics",{"_3313":1701,"_3314":2708,"_3315":3316,"_3317":3318,"_3319":-5},"tokenPresent","shopDomain","pagesFetched",2,"lastStatus",200,"error",{"_15":3035,"_3013":3321,"_3015":3322,"_3017":-5,"_3023":3323,"_52":3331,"_3026":3332},"2026-02-25T06:49:37.916Z","2026-07-22T02:55:23.748Z",{"_3115":3324,"_3086":3325,"_3041":1701,"_3326":6,"_3327":6,"_3328":3329,"_3064":6,"_3330":3316},32,"You may also like","showQuickAdd","showWishlist","headingTagName","h5","mobileSlidesPerView","related-products",[],"project",{"_15":1859,"_3335":3336,"_17":3337,"_3012":-5,"_3013":3338,"_3015":3339,"_3017":-5,"_3340":1701,"_3341":6,"_3342":-5,"_3343":-5},"weaverseShopId","cmhees4s403n2r7kwmvlypv7l","Coutr Hydrogen","2025-12-13T19:41:59.227Z","2026-09-15T20:08:28.691Z","inheritTheme","marketFirstEnabled","parentProjectId","variantDescription","pageAssignment",{"_1858":1859,"_52":3346,"_3347":3348,"_1811":1867,"_3349":3350},"PRODUCT","locale","en-us","meta",{"_3351":6,"_3352":1859,"_3353":1947},"inherited","sourceProjectId","depth","configs",{"_1858":1859,"_3356":3357,"_3358":3359,"_3360":1867,"_3361":1867,"_3362":-7,"_3363":-7,"_3364":6,"_3365":3366},"weaverseHost","https://studio.weaverse.io","weaverseApiBase","https://api.weaverse.io","weaverseApiKey","weaverseVersion","isDesignMode","isPreviewMode","isRevisionPreview","requestInfo",{"_3367":1849,"_3368":3369,"_3370":3371,"_3372":1867},"i18n","queries",{},"pathname","/en-nl/products/pinko-hulka-trousers-2","search","productReviews",{"_2847":1947,"_3375":1947,"_3155":3376},"reviewNumber",[],"storeDomain","paypalClientId",{"_50":2800,"_19":3380,"_2977":2962,"_3381":3382,"_1817":3440},"Tailored trousers designed for an elevated, modern everyday look. Sleek finish with a flattering, structured silhouette. Versatile styling for day-to-ni...","alternates",[3383,3387,3390,3393,3396,3399,3402,3405,3408,3411,3414,3417,3419,3422,3425,3428,3431,3434,3437],{"_23":3384,"_1846":3385,"_3386":1701},"https://www.coutr.com/products/pinko-hulka-trousers-2","en-US","default",{"_23":3388,"_1846":3389,"_3386":6},"https://www.coutr.com/en-au/products/pinko-hulka-trousers-2","en-AU",{"_23":3391,"_1846":3392,"_3386":6},"https://www.coutr.com/en-ca/products/pinko-hulka-trousers-2","en-CA",{"_23":3394,"_1846":3395,"_3386":6},"https://www.coutr.com/en-cn/products/pinko-hulka-trousers-2","en-CN",{"_23":3397,"_1846":3398,"_3386":6},"https://www.coutr.com/en-de/products/pinko-hulka-trousers-2","en-DE",{"_23":3400,"_1846":3401,"_3386":6},"https://www.coutr.com/en-es/products/pinko-hulka-trousers-2","en-ES",{"_23":3403,"_1846":3404,"_3386":6},"https://www.coutr.com/en-fr/products/pinko-hulka-trousers-2","en-FR",{"_23":3406,"_1846":3407,"_3386":6},"https://www.coutr.com/en-gb/products/pinko-hulka-trousers-2","en-GB",{"_23":3409,"_1846":3410,"_3386":6},"https://www.coutr.com/en-hk/products/pinko-hulka-trousers-2","en-HK",{"_23":3412,"_1846":3413,"_3386":6},"https://www.coutr.com/en-it/products/pinko-hulka-trousers-2","en-IT",{"_23":3415,"_1846":3416,"_3386":6},"https://www.coutr.com/en-jp/products/pinko-hulka-trousers-2","en-JP",{"_23":1812,"_1846":3418,"_3386":6},"en-NL",{"_23":3420,"_1846":3421,"_3386":6},"https://www.coutr.com/en-vn/products/pinko-hulka-trousers-2","en-VN",{"_23":3423,"_1846":3424,"_3386":6},"https://www.coutr.com/ar/products/pinko-hulka-trousers-2","ar-US",{"_23":3426,"_1846":3427,"_3386":6},"https://www.coutr.com/es/products/pinko-hulka-trousers-2","es-US",{"_23":3429,"_1846":3430,"_3386":6},"https://www.coutr.com/ja/products/pinko-hulka-trousers-2","ja-US",{"_23":3432,"_1846":3433,"_3386":6},"https://www.coutr.com/vi/products/pinko-hulka-trousers-2","vi-US",{"_23":3435,"_1846":3436,"_3386":6},"https://www.coutr.com/zh-cn/products/pinko-hulka-trousers-2","zh_cn-US",{"_23":3438,"_1846":3439,"_3386":6},"https://www.coutr.com/zh-hk/products/pinko-hulka-trousers-2","zh_tw-US",[3441,3452],{"_1819":1820,"_1821":3442,"_3443":3444},"BreadcrumbList","itemListElement",[3445,3451],{"_1821":3446,"_3447":2159,"_17":3448,"_3449":3450},"ListItem","position","Products","item","https://www.coutr.com/products",{"_1821":3446,"_3447":3316,"_17":2800},{"_1819":1820,"_1821":3453,"_25":3454,"_19":3380,"_39":3456,"_17":2800,"_3457":3458,"_2946":1867,"_23":1812},"Product",{"_1821":3455,"_17":2802},"Brand",[2832],"offers",[3459],{"_1821":3460,"_3461":3462,"_2943":1947,"_3463":1853,"_2946":1867,"_23":1812},"Offer","availability","https://schema.org/InStock","priceCurrency","recommended",["P",3465],[],"brandSizeCharts",[3469,3601],{"_15":3470,"_3471":1701,"_3472":2862,"_3473":3474,"_3547":2824,"_3548":3549,"_3550":-5,"_3551":3552,"_3562":2867,"_3563":3564},"707b0677-d4e6-4b70-8d08-244fabb1477b","generatedByAi","brandSlug","rows",[3475,3487,3498,3507,3515,3523,3532,3540],[3476,3477,3478,3479,3480,3478,3481,3482,3483,3484,3485,3486],"XXS","36","32","0","4","7","155/80","44","78","60","86",[3488,3489,3490,1705,3491,3490,3492,3493,3494,3495,3496,3497],"XS","38","34","6","9","158/84","55","82","64","90",[3499,3500,3477,3480,3501,3477,3502,3503,3504,3486,3505,3506],"S","40","8","11","162/88","66","68","94",[3508,3509,3489,3491,2461,3489,3510,3511,3512,3497,3513,3514],"M","42","13","166/92","77","72","98",[3516,3483,3500,3501,3517,3500,3518,3519,3520,3506,3521,3522],"L","12","15","170/96","88","76","102",[3524,3525,3509,2461,3526,3509,3527,3528,3529,3514,3530,3531],"XL","46","14","17","174/100","99","80","106",[3533,3534,3483,3517,3535,3483,3536,3537,3538,3522,3539,3538],"XXL","48","16","19","178/104","110","84",[3541,2681,3525,3526,3542,3525,3543,3544,3545,3531,3520,3546],"3XL","18","21","182/108","121","114","brandName","notes","Pinko is an Italian brand and uses IT sizing — charts are based on standard Italian luxury sizing. If you are between sizes, consider sizing up. Measurements are body measurements (cm).","sourceUrl","columns",[3553,3554,3555,1836,3556,3557,2733,2738,3558,3559,3560,3561],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2719":3565,"_2732":3571,"_2747":3577,"_2737":3583,"_2727":3589,"_2742":3595},{"_3551":3566,"_3548":3570},[3553,3554,3555,1836,3556,3557,2733,2738,3558,3567,3568,3569],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","Pinko هي علامة إيطالية وتستخدم مقاسات IT — الجداول مبنية على المقاسات القياسية للماركات الإيطالية الفاخرة. إذا كان مقاسك بين مقاسين، فكر في اختيار المقاس الأكبر. القياسات هي مقاسات الجسم (سم).",{"_3551":3572,"_3548":3576},[3553,3554,3555,1836,3556,3557,2733,2738,3558,3573,3574,3575],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Pinkoはイタリアのブランドで、IT（イタリア）サイズを使用しています。サイズ表は標準的なイタリアのラグジュアリーサイズに基づいています。サイズの間に当たる場合はワンサイズ上を検討してください。表示の寸法は身体の実寸（cm）です。",{"_3551":3578,"_3548":3582},[3553,3554,3555,1836,3556,3557,2733,2738,3558,3579,3580,3581],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Pinko là một thương hiệu Ý và sử dụng kích cỡ IT — các bảng kích thước dựa trên tiêu chuẩn kích thước hàng hiệu Ý. Nếu bạn ở giữa hai cỡ, hãy cân nhắc chọn cỡ lớn hơn. Các số đo là số đo cơ thể (cm).",{"_3551":3584,"_3548":3588},[3553,3554,3555,1836,3556,3557,2733,2738,3558,3585,3586,3587],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Pinko 是意大利品牌，采用意大利尺码——尺码表基于意大利奢侈品牌的标准尺码。如果介于两个尺码之间，建议选择大一号。所列尺寸为人体测量值（厘米）。",{"_3551":3590,"_3548":3594},[3553,3554,3555,1836,3556,3557,2733,2738,3558,3591,3592,3593],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Pinko 是意大利品牌，採用意大利尺碼 — 尺碼表以標準意大利奢侈品尺碼為準。如介乎兩個尺碼之間，建議選大一個尺碼。度量為身體尺寸（cm）。",{"_3551":3596,"_3548":3600},[3553,3554,3555,1836,3556,3557,2733,2738,3558,3597,3598,3599],"Busto (cm)","Cintura (cm)","Caderas (cm)","Pinko es una marca italiana y utiliza tallas IT — las tablas se basan en la numeración italiana estándar de lujo. Si estás entre tallas, considera elegir una talla superior. Las medidas son medidas corporales (cm).",{"_15":3602,"_3471":1701,"_3472":2862,"_3473":3603,"_3547":2824,"_3548":3645,"_3550":-5,"_3551":3646,"_3562":3647,"_3563":3648},"2ff56c94-3547-4990-8db8-8986c57857fb",[3604,3609,3614,3618,3623,3627,3632,3636,3641],[3490,3490,3605,3606,3607,3608,3608],"3.5","2.5","21.5","215",[3610,3610,3611,3605,3612,3613,3613],"35","4.5","22.5","225",[3477,3477,3615,3480,3616,3617,3617],"5.5","23.0","230",[3619,3619,3620,3611,3621,3622,3622],"37","6.5","23.5","235",[3489,3489,3624,3116,3625,3626,3626],"7.5","24.5","245",[3628,3628,3629,3491,3630,3631,3631],"39","8.5","25.0","250",[3500,3500,3633,3620,3634,3635,3635],"9.5","25.5","255",[3637,3637,3638,3624,3639,3640,3640],"41","10.5","26.5","265",[3509,3509,3642,3629,3643,3644,3644],"11.5","27.0","270","Pinko shoes typically follow EU/IT sizing. These conversions are approximate — if you are between sizes, try the next size up or consult product-specific notes.",[3554,3555,1836,3556,2733,2738,3558],"shoes",{"_2719":3649,"_2732":3652,"_2747":3655,"_2737":3658,"_2727":3661,"_2742":3664},{"_3551":3650,"_3548":3651},[3554,3555,1836,3556,2733,2738,3558],"أحذية Pinko عادةً تتبع مقاسات الاتحاد الأوروبي/إيطاليا. هذه التحويلات تقريبية — إذا كان مقاسك بين مقاسين، جرّب المقاس الأكبر أو راجع ملاحظات المنتج الخاصة.",{"_3551":3653,"_3548":3654},[3554,3555,1836,3556,2733,2738,3558],"Pinkoの靴は通常EU/ITサイズに準じます。これらの換算はあくまで目安です。サイズが中間の場合はひとつ上のサイズをお試しになるか、商品ごとの注意書きをご確認ください。",{"_3551":3656,"_3548":3657},[3554,3555,1836,3556,2733,2738,3558],"Giày Pinko thường theo kích cỡ EU/IT. Các quy đổi này chỉ mang tính tương đối — nếu bạn ở giữa hai cỡ, hãy thử cỡ lớn hơn hoặc tham khảo ghi chú cụ thể của từng sản phẩm.",{"_3551":3659,"_3548":3660},[3554,3555,1836,3556,2733,2738,3558],"Pinko 鞋码通常遵循欧盟/意大利尺码。以下换算为近似值——如果介于两个尺码之间，建议选择大一号，或参考商品具体说明。",{"_3551":3662,"_3548":3663},[3554,3555,1836,3556,2733,2738,3558],"Pinko 鞋款通常以歐盟/意大利尺碼為準。此換算僅供參考 — 如介乎兩個尺碼之間，建議選大一個尺碼或參考商品的尺碼說明。",{"_3551":3665,"_3548":3666},[3554,3555,1836,3556,2733,2738,3558],"Los zapatos de Pinko suelen seguir la numeración UE/IT. Estas conversiones son aproximadas — si estás entre tallas, prueba con la siguiente talla superior o consulta las notas específicas del producto.","brandInfo",{"_3669":2862,"_17":2824,"_3670":3671,"_3672":3554},"slug","originCountry","Italy","originSizeSystem","actionData","errors"]

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