FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR NEXT ORDER

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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ENJOY EXTRA 20% OFF OUR SUMMER SALE EVENT | USE CODE - SUMMER20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Polished stud earrings with a delicate cluster-inspired drop design
Set with sparkling crystal-like stones for a refined, light-catching finish
Elegant statement style that works for day-to-night dressing
Perfect for elevating special occasion looks or adding shine to everyday outfits

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No complains from here","Marina G","2026-09-07T12:52:18+00:00",[],{"_15":3216,"_2844":1866,"_50":1858,"_2163":3217,"_3173":3218,"_3026":3219,"_3176":1692,"_3177":6,"_3178":6,"_3179":3220,"_3181":3221,"_3183":3222},1323273078,"As I expected.","Leila Fawaz","2026-09-07T02:30:18+00:00","dolce-gabbana-leather-sneaker-with-leopard-dg-patch-and-15-mm-eva-sole","Dolce & Gabbana Leather Sneaker with Leopard DG Patch and 15 mm EVA Sole",[],{"_15":3224,"_2844":1866,"_50":1858,"_2163":3225,"_3173":3226,"_3026":3227,"_3176":1692,"_3177":6,"_3178":6,"_3179":3228,"_3181":3229,"_3183":3230},1322456842,"The fabric quality is increible","Customer","2026-09-05T15:33:02+00:00","herno-mens-mini-stylish-pants","Herno Men's Mini Stylish Pants",[],{"_15":3232,"_2844":1866,"_50":1858,"_2163":3233,"_3173":3234,"_3026":3235,"_3176":1692,"_3177":6,"_3178":6,"_3179":3206,"_3181":3207,"_3183":3236},1320039212,"super","Fernanda Giersdorf","2026-09-03T12:44:14+00:00",[],{"_15":3238,"_2844":1866,"_50":1858,"_2163":3233,"_3173":3234,"_3026":3239,"_3176":1692,"_3177":6,"_3178":6,"_3179":3240,"_3181":3241,"_3183":3242},1320039027,"2026-09-03T12:43:50+00:00","phoebe-philo-organic-cotton-jeans","Phoebe Philo Organic Cotton Jeans",[],{"_15":3244,"_2844":1866,"_50":1858,"_2163":3245,"_3173":3246,"_3026":3247,"_3176":1692,"_3177":6,"_3178":6,"_3179":3248,"_3181":3249,"_3183":3250},1312737985,"Astoundingly beautiful","Melba Proestos","2026-08-28T03:55:38+00:00","phoebe-philo-low-pucker-pump-45","Phoebe Philo Pucker Pump Heeled Shoe",[],{"_15":3252,"_2844":1866,"_50":1858,"_2163":3253,"_3173":3254,"_3026":3255,"_3176":1692,"_3177":6,"_3178":6,"_3179":3256,"_3181":3257,"_3183":3258},1299502276,"I wish I can have the black too","Oseni Sherifudeen","2026-08-18T11:48:57+00:00","givenchy-classic-bowling-shirt-for-men","Givenchy Classic Bowling Shirt for Men",[],{"_15":3260,"_2844":1866,"_50":1858,"_2163":3261,"_3173":3262,"_3026":3263,"_3176":1692,"_3177":6,"_3178":6,"_3179":3206,"_3181":3207,"_3183":3264},1298594867,"Great job fast delivery!","Martin Gould","2026-08-17T19:38:04+00:00",[],{"_15":3266,"_2844":1866,"_50":1858,"_2163":3267,"_3173":3262,"_3026":3268,"_3176":1692,"_3177":6,"_3178":6,"_3179":3269,"_3181":3270,"_3183":3271},1298594152,"Great!","2026-08-17T19:36:57+00:00","mens-gucci-web-rubber-sandals-with-molded-footbed","Men's Gucci Web Rubber Sandals with Molded Footbed",[],{"_15":3273,"_2844":1866,"_50":1858,"_2163":3274,"_3173":3275,"_3026":3276,"_3176":1692,"_3177":6,"_3178":6,"_3179":3206,"_3181":3207,"_3183":3277},1297928448,"Great customer service.","Eric Martinez","2026-08-17T05:30:08+00:00",[],{"_15":3279,"_2844":1866,"_50":1858,"_2163":3280,"_3173":3275,"_3026":3281,"_3176":1692,"_3177":6,"_3178":6,"_3179":3282,"_3181":3283,"_3183":3284},1297928394,"Love the look and they are comfortable.","2026-08-17T05:29:25+00:00","golden-goose-sneakers-super-star-nappa-upper-nubuck-star-suede-tongue-heel-and-spur-of-men","GOLDEN GOOSE Sneakers Super-star Nappa Upper Nubuck Star Suede Tongue Heel and Spur of Men",[],{"_15":3286,"_2844":1866,"_50":1858,"_2163":3287,"_3173":3288,"_3026":3289,"_3176":1692,"_3177":6,"_3178":6,"_3179":3206,"_3181":3207,"_3183":3290},1295597324,"Todo bien","Joselyn Morales","2026-08-14T01:45:37+00:00",[3291],{"_3072":3292,"_3293":3294},"https://review-images.judgeme.com/coutr-com/1786671938__1786671934462-img_9686__original.png?quality=80&width=160","large","https://review-images.judgeme.com/coutr-com/1786671938__1786671934462-img_9686__original.png?quality=80&width=1024",{"_15":3296,"_2844":1866,"_50":1858,"_2163":3297,"_3173":3298,"_3026":3299,"_3176":1692,"_3177":6,"_3178":6,"_3179":3300,"_3181":3301,"_3183":3302},1295347720,"Amazing","Alexey","2026-08-13T17:34:36+00:00","brunello-cucinelli-stylish-men-s-sneakers-ss26-edition","Brunello Cucinelli Stylish Men’s Sneakers Edition",[],{"_15":3304,"_2844":1866,"_50":1858,"_2163":3305,"_3173":3306,"_3026":3307,"_3176":1692,"_3177":6,"_3178":6,"_3179":3206,"_3181":3207,"_3183":3308},1291602285,"Came on time and was thrilled","Shani Taub","2026-08-10T17:07:10+00:00",[],{"_15":3310,"_2844":1866,"_50":1858,"_2163":3311,"_3173":3306,"_3026":3312,"_3176":1692,"_3177":6,"_3178":6,"_3179":3313,"_3181":3314,"_3183":3315},1291601553,"Great","2026-08-10T17:06:31+00:00","bonpoint-girls-mini-moccasin-loafers","Bonpoint Girls' Mini Moccasin Loafers",[],{"_15":3317,"_2844":1866,"_50":1858,"_2163":3318,"_3173":3319,"_3026":3320,"_3176":1692,"_3177":6,"_3178":6,"_3179":3206,"_3181":3207,"_3183":3321},1282330169,"You provide superior merchandise at great price points! I didnt realize there were additional fees until after it shipped. However, that was my fault for not reading the details more carefully! Still was a great value for the price. It arrived quickly and carefully boxed.","Barbi Blackson","2026-08-03T04:32:37+00:00",[],"average",4.35,"total","diagnostics",{"_3327":1692,"_3328":2697,"_3329":3330,"_3331":3332,"_3333":-5},"tokenPresent","shopDomain","pagesFetched",2,"lastStatus",200,"error",{"_15":3048,"_3026":3335,"_3028":3336,"_3030":-5,"_3036":3337,"_52":3345,"_3039":3346},"2026-02-25T06:49:37.916Z","2026-07-22T02:55:23.748Z",{"_3128":3338,"_3099":3339,"_3054":1692,"_3340":6,"_3341":6,"_3342":3343,"_3077":6,"_3344":3330},32,"You may also like","showQuickAdd","showWishlist","headingTagName","h5","mobileSlidesPerView","related-products",[],"project",{"_15":1850,"_3349":3350,"_17":3351,"_3025":-5,"_3026":3352,"_3028":3353,"_3030":-5,"_3354":1692,"_3355":6,"_3356":-5,"_3357":-5},"weaverseShopId","cmhees4s403n2r7kwmvlypv7l","Coutr 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delicate cluster-inspired drop design Set with sparkling crystal-like stones for a refined, light-catching finish Elegant 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uses Italian (IT) sizing. This chart uses standard Italian luxury conversions (approximate). Body measurements are in cm — if you are between sizes, consider sizing up; check product-specific fit notes.","sourceUrl","columns",[3567,3568,3569,1827,3570,3571,2722,2727,3572,3573,3574,3575],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","clothing","translations",{"_2708":3580,"_2721":3586,"_2736":3592,"_2726":3598,"_2716":3604,"_2731":3610},{"_3565":3581,"_3562":3585},[3567,3568,3569,1827,3570,3571,2722,2727,3572,3582,3583,3584],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تعتمد Panconesi مقاسات إيطالية (IT). يعتمد هذا الجدول على تحويلات قياسية لمقاسات الماركات الإيطالية الفاخرة (تقريبية). قياسات الجسم بالسنتيمتر — إذا كنت بين مقاسين فكر في اختيار المقاس الأكبر؛ راجع ملاحظات الملاءمة الخاصة بكل منتج.",{"_3565":3587,"_3562":3591},[3567,3568,3569,1827,3570,3571,2722,2727,3572,3588,3589,3590],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Panconesiはイタリア（IT）サイズを使用しています。このサイズ表は標準的なイタリア高級ブランドの換算（概算）に基づいています。体の寸法はcm表記です。サイズで迷う場合はワンサイズ上を検討してください。商品ごとのフィットに関する注意事項もご確認ください。",{"_3565":3593,"_3562":3597},[3567,3568,3569,1827,3570,3571,2722,2727,3572,3594,3595,3596],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Panconesi sử dụng kích thước kiểu Ý (IT). Bảng này áp dụng quy đổi tiêu chuẩn của hàng hiệu Ý (xấp xỉ). Số đo cơ thể tính bằng cm — nếu bạn nằm giữa hai kích thước, hãy cân nhắc chọn kích thước lớn hơn; kiểm tra các ghi chú về độ vừa vặn theo từng sản phẩm.",{"_3565":3599,"_3562":3603},[3567,3568,3569,1827,3570,3571,2722,2727,3572,3600,3601,3602],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Panconesi 使用意大利（IT）尺码。此尺寸表采用标准的意大利奢侈品牌换算（大致数值）。身体测量以厘米为单位——如果您处于两个尺码之间，建议选择大一号；请查看商品具体的尺码/版型说明。",{"_3565":3605,"_3562":3609},[3567,3568,3569,1827,3570,3571,2722,2727,3572,3606,3607,3608],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Panconesi 採用意大利（IT）尺碼。此尺碼表使用標準意大利奢侈品牌換算（約略）。身體尺寸以厘米（cm）為單位 — 如介乎兩個尺碼之間，建議選大一個尺碼；請查看每件產品的具體合身說明。",{"_3565":3611,"_3562":3615},[3567,3568,3569,1827,3570,3571,2722,2727,3572,3612,3613,3614],"Busto (cm)","Cintura (cm)","Caderas (cm)","Panconesi utiliza tallas italianas (IT). Esta tabla emplea las conversiones estándar de las marcas italianas de lujo (aproximadas). Las medidas del cuerpo están en cm — si estás entre tallas, considera elegir una talla más; consulta las notas de ajuste específicas del producto.","brandInfo",{"_3618":3487,"_17":3561,"_3619":3620,"_3621":3568},"slug","originCountry","Italy","originSizeSystem","actionData","errors"]

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