FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Slip-on ballerina silhouette designed for everyday elegance.
Velvety suede upper with a pebble-soft, comfort-forward feel.
Premium interior lining crafted from suede.
Durable rubber sole for confident, versatile wear.
A refined, feminine finish that pairs effortlessly with dresses, denim, and tailored looks.

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Consider sizing up for very fitted knits.","sourceUrl","columns",[3400,3401,3402,1934,3403,3404,3405,3406,3407,3408,3409,3410],"Letter","IT","EU","UK","FR","JP","CN","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","clothing","translations",{"_3415":3416,"_3422":3423,"_3429":3430,"_3436":3437,"_3443":3444,"_3450":3451},"ar",{"_3398":3417,"_3395":3421},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3418,3419,3420],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تستخدم Loewe عادة مقاسات الاتحاد الأوروبي. العديد من القطع مصممة بقصة مريحة؛ إذا كنت بين مقاسين فاختر وفقًا لمقاسات جسمك. ضع في اعتبارك اختيار مقاس أكبر للقطع المحاكة الضيقة جدًا.","ja",{"_3398":3424,"_3395":3428},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3425,3426,3427],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Loeweは一般的にEUサイズを採用しています。多くのアイテムはリラックスした作りのため、サイズが中間の場合は体の寸法に合わせて選んでください。非常にタイトなニットはワンサイズ上を検討してください。","vi",{"_3398":3431,"_3395":3435},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3432,3433,3434],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Loewe thường dùng kích cỡ theo chuẩn EU. Nhiều mẫu có kiểu dáng rộng thoải mái; nếu nằm giữa hai kích cỡ, hãy chọn theo số đo cơ thể. Nên chọn lớn hơn một cỡ đối với đồ dệt kim/áo len ôm sát.","zh-CN",{"_3398":3438,"_3395":3442},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3439,3440,3441],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Loewe 通常使用欧码。许多款式较为宽松；如果处于两个尺码之间，请以身体尺寸为准。对于非常贴身的针织衫，可考虑大一号。","zh-HK",{"_3398":3445,"_3395":3449},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3446,3447,3448],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Loewe 一般使用歐洲碼（EU）。很多款式版型較為寬鬆；如果介乎兩個尺碼之間，建議按實際身形選擇。對於非常貼身的針織衫，可考慮選大一個碼。","es",{"_3398":3452,"_3395":3456},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3453,3454,3455],"Busto (cm)","Cintura (cm)","Caderas (cm)","Loewe utiliza generalmente tallas EU. Muchas prendas tienen un corte holgado; si estás entre tallas, elige según las medidas corporales. Considera subir una talla en los tejidos de punto muy ajustados.",{"_15":3458,"_3318":1795,"_3319":2890,"_3320":3459,"_3394":368,"_3395":3476,"_3397":-5,"_3398":3477,"_3411":3478,"_3413":3479},"849952e5-c0d6-49c7-bbc7-1e80bc3e2a7b",[3460,3462,3463,3464,3465,3466,3469,3472],[3323,3328,3328,3334,3334,3328,3328,3461,3328,3340,3367,3356],"175/88",[3333,3337,3337,3343,3343,3337,3337,3364,3337,3350,3377,3366],[3342,3347,3347,3353,3353,3347,3347,3374,3347,3358,3331,3376],[3352,2750,2750,3361,3361,2750,2750,3383,2750,3368,3340,3385],[3360,3365,3365,3371,3371,3365,3365,3391,3365,3378,3350,3392],[3370,3375,3375,3328,3328,3375,3375,3467,3375,3386,3358,3468],"195/108","108",[3380,3384,3384,3337,3337,3384,3384,3470,3384,3393,3368,3471],"200/112","112",[3388,3330,3330,3347,3347,3330,3330,3473,3330,3474,3378,3475],"205/116","114","116","Loewe menswear follows EU sizing. For layering or relaxed fits, take your usual EU size; size up if you prefer extra room.",[3400,3401,3402,1934,3403,3404,3405,3406,3407,3408,3409,3410],"clothing_men",{"_3415":3480,"_3422":3483,"_3429":3486,"_3436":3489,"_3443":3492,"_3450":3495},{"_3398":3481,"_3395":3482},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3418,3419,3420],"ملابس الرجال من Loewe تتبع مقاسات الاتحاد الأوروبي. للطبقات أو القصات الفضفاضة، اختر مقاس الاتحاد الأوروبي المعتاد لديك؛ زد المقاس إذا كنت تفضل اتساعًا إضافيًا.",{"_3398":3484,"_3395":3485},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3425,3426,3427],"LoeweのメンズはEUサイズに準じます。レイヤードやゆったりめのフィットなら普段のEUサイズを選び、よりゆとりが欲しい場合はワンサイズ上をおすすめします。",{"_3398":3487,"_3395":3488},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3432,3433,3434],"Trang phục nam của Loewe theo chuẩn kích cỡ EU. Với kiểu mặc nhiều lớp hoặc dáng rộng thoải mái, hãy chọn kích cỡ EU bạn thường mặc; tăng một cỡ nếu bạn muốn rộng hơn.",{"_3398":3490,"_3395":3491},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3439,3440,3441],"Loewe 男装采用欧码。叠穿或宽松版型可按常穿的欧码；如果想要更宽敞的感觉，可选择大一号。",{"_3398":3493,"_3395":3494},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3446,3447,3448],"Loewe 男裝採用歐洲碼（EU）。如要內搭或追求寬鬆感，可照平常的歐碼選擇；若想要更寬鬆的版型，可選大一個碼。",{"_3398":3496,"_3395":3497},[3400,3401,3402,1934,3403,3404,3405,3406,3407,3453,3454,3455],"La línea masculina de Loewe sigue tallas EU. Para llevar capas o con cortes holgados, usa tu talla EU habitual; sube una talla si prefieres más holgura.",{"_15":3499,"_3318":1795,"_3319":2890,"_3320":3500,"_3394":368,"_3395":3540,"_3397":-5,"_3398":3541,"_3411":3542,"_3413":3543},"a1431686-f63e-440b-b08b-e8e0a94b94fe",[3501,3505,3510,3514,3519,3524,3530,3533,3537],[3334,3334,3326,1799,3502,3503,3504],"21.5","215","220",[3506,3506,3134,3507,3508,3509,3509],"35","2.5","22.5","225",[3343,3343,3335,3511,3512,3513,3513],"3.5","23.0","230",[3515,3515,3516,3326,3517,3518,3518],"37","6.5","23.5","235",[3353,3353,3520,3134,3521,3522,3523],"7.5","24.5","245","240",[3525,3525,3526,3335,3527,3528,3529],"39","8.5","25.5","255","250",[3361,3361,3354,3516,3531,3532,3532],"26.0","260",[3534,3534,2536,3345,3535,3536,3536],"41","26.5","265",[3371,3371,3363,3344,3538,3539,3539],"27.0","270","Loewe shoes use EU sizing. True to size for most styles; if between sizes, try a half size up for comfort.",[3401,3402,1934,3403,3405,3406,3407],"shoes",{"_3415":3544,"_3422":3547,"_3429":3550,"_3436":3553,"_3443":3556,"_3450":3559},{"_3398":3545,"_3395":3546},[3401,3402,1934,3403,3405,3406,3407],"أحذية Loewe تستخدم مقاسات الاتحاد الأوروبي. معظم الموديلات تأتي بالمقاس الصحيح؛ إذا كنت بين مقاسين جرب زيادة نصف مقاس من أجل راحة أكبر.",{"_3398":3548,"_3395":3549},[3401,3402,1934,3403,3405,3406,3407],"Loeweの靴はEUサイズです。ほとんどのモデルは普段のサイズで問題ありません。サイズが中間の場合は快適さのためにハーフサイズ上を試してみてください。",{"_3398":3551,"_3395":3552},[3401,3402,1934,3403,3405,3406,3407],"Giày Loewe theo chuẩn kích cỡ EU. Hầu hết mẫu vừa vặn với kích cỡ thông thường; nếu nằm giữa hai kích cỡ, hãy thử tăng nửa cỡ để thoải mái hơn.",{"_3398":3554,"_3395":3555},[3401,3402,1934,3403,3405,3406,3407],"Loewe 鞋履采用欧码。大多数款式尺码偏准；如果介于两个尺码之间，为了更舒适可尝试大半码。",{"_3398":3557,"_3395":3558},[3401,3402,1934,3403,3405,3406,3407],"Loewe 鞋款採用歐洲碼（EU）。大部分款式尺碼屬正常；如果介乎兩個尺碼之間，為了舒適可試大半碼。",{"_3398":3560,"_3395":3561},[3401,3402,1934,3403,3405,3406,3407],"Los zapatos de Loewe usan tallas EU. En la mayoría de los modelos, corresponden a la talla habitual; si estás entre tallas, prueba medio número más para mayor comodidad.",{"_15":3563,"_3318":1795,"_3319":2890,"_3320":3564,"_3394":368,"_3395":3587,"_3397":-5,"_3398":3588,"_3411":3589,"_3413":3590},"4cb30f72-fbcd-4d0e-a46e-eebd2aaa4a31",[3565,3566,3568,3569,3570,3572,3576,3580,3583],[3525,3525,3335,3134,3521,3522,3522],[3361,3361,3345,3335,3567,3529,3529],"25.0",[3534,3534,3520,3516,3527,3528,3528],[3371,3371,3344,3345,3531,3532,3532],[3571,3571,3354,3344,3538,3539,3539],"43",[3328,3328,3573,3526,3574,3575,3575],"9.5","27.5","275",[3577,3577,2536,3354,3578,3579,3579],"45","28.0","280",[3337,3337,3363,2536,3581,3582,3582],"29.0","290",[3584,3584,3362,3363,3585,3586,3586],"47","30.0","300","Loewe men's shoes follow EU sizing. If you are between sizes, try the next half/or full size up for a better fit.",[3401,3402,1934,3403,3405,3406,3407],"shoes_men",{"_3415":3591,"_3422":3594,"_3429":3597,"_3436":3600,"_3443":3603,"_3450":3606},{"_3398":3592,"_3395":3593},[3401,3402,1934,3403,3405,3406,3407],"أحذية الرجال من Loewe تتبع مقاسات الاتحاد الأوروبي. إذا كنت بين مقاسين جرب زيادة نصف مقاس أو مقاس كامل للحصول على ملاءمة أفضل.",{"_3398":3595,"_3395":3596},[3401,3402,1934,3403,3405,3406,3407],"LoeweのメンズシューズはEUサイズです。サイズが中間の場合は、次のハーフサイズまたはワンサイズ上を試してより良いフィットを得てください。",{"_3398":3598,"_3395":3599},[3401,3402,1934,3403,3405,3406,3407],"Giày nam Loewe theo chuẩn kích cỡ EU. Nếu nằm giữa hai kích cỡ, hãy thử tăng nửa cỡ hoặc tăng một cỡ để vừa vặn hơn.",{"_3398":3601,"_3395":3602},[3401,3402,1934,3403,3405,3406,3407],"Loewe 男士鞋款采用欧码。如果介于两个尺码之间，可尝试大半码或大一整码以获得更合适的穿着感。",{"_3398":3604,"_3395":3605},[3401,3402,1934,3403,3405,3406,3407],"Loewe 男士鞋款採用歐洲碼（EU）。若介乎兩個尺碼之間，可試大半碼或大一個整碼，以取得更合腳的尺碼。",{"_3398":3607,"_3395":3608},[3401,3402,1934,3403,3405,3406,3407],"Los zapatos de hombre de Loewe siguen tallas EU. Si estás entre tallas, prueba medio número o una talla completa más para un mejor ajuste.","brandInfo",{"_3611":2890,"_17":368,"_3612":3613,"_3614":3402},"slug","originCountry","Spain","originSizeSystem","actionData","errors"]