FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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\nStyle: Elevated knitwear sweater featuring an allover printed finish.
\nFabric Blend: 55% silk, 45% cashmere for a smooth feel and refined drape.
\nFor Men: Designed to flatter with a comfortable everyday fit.
\nVersatile Wear: Ideal for smart-casual styling—pair with denim or tailored trousers.
\nFinish: Clean, modern look with standout graphic appeal.

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This table uses standard Italian luxury conversions as a guideline — if you are between sizes, consider sizing up. Measurements are body measurements (cm).","sourceUrl","columns",[3441,3442,3443,1934,3444,3445,2802,2807,3446,3447,3448,3449],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2788":3453,"_2801":3459,"_2816":3465,"_2806":3471,"_2796":3477,"_2811":3483},{"_3439":3454,"_3436":3458},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3455,3456,3457],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تتبع Etro المقاسات الإيطالية (IT). يستخدم هذا الجدول تحويلات معيارية للماركات الإيطالية الفاخرة كدليل — إذا كنت بين المقاسات، ففكّر في اختيار مقاس أكبر. المقاسات المذكورة هي قياسات الجسم (سم).",{"_3439":3460,"_3436":3464},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3461,3462,3463],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Etroはイタリア（IT）サイズを採用しています。この表は標準的なイタリアのラグジュアリー換算を目安としています。サイズの間に該当する場合はワンサイズ上を検討してください。寸法は身体の実寸（cm）です。",{"_3439":3466,"_3436":3470},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3467,3468,3469],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Etro theo kích cỡ Ý (IT). Bảng này sử dụng các quy đổi tiêu chuẩn của hàng hiệu Ý làm hướng dẫn — nếu bạn ở giữa hai cỡ, hãy cân nhắc chọn cỡ lớn hơn. Số đo là số đo cơ thể (cm).",{"_3439":3472,"_3436":3476},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3473,3474,3475],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Etro 遵循意大利（IT）尺码。本表以标准意大利奢侈品换算为参考——如果处于两个尺码之间，建议选择大一号。尺寸为身体测量值（厘米）。",{"_3439":3478,"_3436":3482},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3479,3480,3481],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Etro 採用意大利 (IT) 尺碼。本表以標準意大利精品換算作參考 — 若介乎兩個尺碼之間，可考慮選大一碼。度量為身體尺寸（cm）。",{"_3439":3484,"_3436":3488},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3485,3486,3487],"Busto (cm)","Cintura (cm)","Caderas (cm)","Etro sigue la talla italiana (IT). Esta tabla utiliza las conversiones estándar de lujo italianas como referencia — si te encuentras entre tallas, considera elegir una talla más. Las medidas corresponden al contorno del cuerpo (cm).",{"_15":3490,"_3363":1795,"_3364":2928,"_3365":3491,"_3434":3435,"_3436":3526,"_3438":-5,"_3439":3527,"_3450":3528,"_3451":3529},"95392744-45f3-475d-bef0-ac24f1c5208f",[3492,3498,3503,3508,3512,3517,3521],[3493,3493,3494,3495,3496,3497,3497],"35","4.5","2.5","22.5","225",[3369,3369,3499,3500,3501,3502,3502],"5.5","3.5","23.0","230",[3504,3504,3505,3494,3506,3507,3507],"37","6.5","23.5","235",[3380,3380,3509,3499,3510,3511,3511],"7.5","24.0","240",[3513,3513,3514,3505,3515,3516,3516],"39","8.5","24.5","245",[3391,3391,3518,3509,3519,3520,3520],"9.5","25.0","250",[3522,3522,3523,3514,3524,3525,3525],"41","10.5","25.5","255","Etro shoes are Italian-cut. Use these standard IT→US/EU conversions as a guideline; many shoppers size up half a size for comfort.",[3442,3443,1934,3444,2802,2807,3446],"shoes",{"_2788":3530,"_2801":3533,"_2816":3536,"_2806":3539,"_2796":3542,"_2811":3545},{"_3439":3531,"_3436":3532},[3442,3443,1934,3444,2802,2807,3446],"أحذية Etro مصممة وفق المقاس الإيطالي. استخدم تحويلات IT→US/EU المعيارية كدليل؛ كثير من المتسوقين يزيدون نصف مقاس للراحة.",{"_3439":3534,"_3436":3535},[3442,3443,1934,3444,2802,2807,3446],"Etroの靴はイタリアカットです。以下のIT→US/EUの標準換算を目安にしてください。快適さのために多くの方がハーフサイズ上を選びます。",{"_3439":3537,"_3436":3538},[3442,3443,1934,3444,2802,2807,3446],"Giày Etro có form cắt theo kiểu Ý. Sử dụng các quy đổi tiêu chuẩn từ IT sang US/EU này làm hướng dẫn; nhiều người mua thường tăng nửa cỡ để thoải mái.",{"_3439":3540,"_3436":3541},[3442,3443,1934,3444,2802,2807,3446],"Etro 鞋款为意大利版型。可将下列标准 IT→US/EU 换算作为参考；许多顾客为舒适起见会加半码。",{"_3439":3543,"_3436":3544},[3442,3443,1934,3444,2802,2807,3446],"Etro 鞋款採用意大利剪裁。下列 IT→US/EU 的標準換算僅供參考；很多顧客會加半碼以提高舒適度。",{"_3439":3546,"_3436":3547},[3442,3443,1934,3444,2802,2807,3446],"Los zapatos Etro tienen corte italiano. Utiliza estas conversiones estándar IT→US/EU como referencia; muchos compradores eligen medio número más para mayor comodidad.",{"_15":3549,"_3363":1795,"_3364":2928,"_3365":3550,"_3434":3435,"_3436":3577,"_3438":-5,"_3439":3578,"_3450":3579,"_3451":3580},"08471734-cd15-4fe6-98fc-108bc82e603a",[3551,3555,3558,3560,3562,3565,3568,3572],[3368,3374,3374,3381,3381,3374,3374,3552,3553,3388,3375,3554],"165/88A","85","90",[3379,3414,3414,3369,3369,3414,3414,3556,3554,3396,3386,3557],"170/92A","94",[3390,3421,3421,3380,3380,3421,3421,3417,3404,3404,3377,3559],"98",[3398,2750,2750,3391,3391,2750,2750,3424,3411,3411,3388,3561],"102",[3406,3563,3563,3399,3399,3563,3563,3431,3418,3418,3396,3564],"52","106",[3413,3566,3566,3374,3374,3566,3566,3567,3426,3426,3404,3432],"54","190/108A",[3420,3569,3569,3414,3414,3569,3569,3570,3433,3433,3411,3571],"56","195/112A","114",[3428,3573,3573,3421,3421,3573,3573,3574,3575,3575,3418,3576],"58","200/116A","116","118","Men's chart uses standard Italian sizing (IT 44–58). Bust column represents chest measurement. If between sizes, consider sizing up for layering.",[3441,3442,3443,1934,3444,3445,2802,2807,3446,3447,3448,3449],"clothing_men",{"_2788":3581,"_2801":3584,"_2816":3587,"_2806":3590,"_2796":3593,"_2811":3596},{"_3439":3582,"_3436":3583},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3455,3456,3457],"يستخدم جدول الرجال المقاسات الإيطالية القياسية (IT 44–58). عمود الصدر يمثل محيط الصدر. إذا كنت بين المقاسين، ففكّر في اختيار مقاس أكبر لتناسب الطبقات.",{"_3439":3585,"_3436":3586},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3461,3462,3463],"メンズの表は標準的なイタリアサイズ（IT 44–58）を使用しています。バスト欄は胸囲の測定値を表します。重ね着をする場合はサイズの間ならワンサイズ上を検討してください。",{"_3439":3588,"_3436":3589},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3467,3468,3469],"Bảng nam sử dụng kích cỡ Ý tiêu chuẩn (IT 44–58). Cột vòng ngực thể hiện số đo ngực. Nếu ở giữa hai cỡ, hãy cân nhắc chọn cỡ lớn hơn để mặc chồng lớp.",{"_3439":3591,"_3436":3592},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3473,3474,3475],"男士尺码表采用标准意大利尺码（IT 44–58）。胸围栏目表示胸围尺寸。如果介于两码之间，建议为叠穿选择大一号。",{"_3439":3594,"_3436":3595},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3479,3480,3481],"男裝尺碼表採用標準意大利尺碼（IT 44–58）。「胸圍」欄表示胸部圍度。若介乎兩個尺碼之間，為方便疊穿可考慮選大一碼。",{"_3439":3597,"_3436":3598},[3441,3442,3443,1934,3444,3445,2802,2807,3446,3485,3486,3487],"La tabla de hombre usa la talla italiana estándar (IT 44–58). La columna 'bust' indica la medida del pecho. Si estás entre tallas, considera elegir una talla mayor para poder llevar capas.",{"_15":3600,"_3363":1795,"_3364":2928,"_3365":3601,"_3434":3435,"_3436":3625,"_3438":-5,"_3439":3626,"_3450":3627,"_3451":3628},"06caf900-bfb3-4107-9a55-a2fe3625b514",[3602,3603,3604,3607,3610,3614,3617,3622],[3513,3513,3382,3499,3515,3516,3516],[3391,3391,3383,3505,3519,3520,3520],[3522,3522,3392,3509,3605,3606,3606],"26.0","260",[3399,3399,3514,3509,3608,3609,3609],"26.5","265",[3611,3611,3518,3514,3612,3613,3613],"43","27.0","270",[3374,3374,3523,3518,3615,3616,3616],"28.0","280",[3618,3618,3619,3523,3620,3621,3621],"45","11.5","29.0","290",[3414,3414,3407,3400,3623,3624,3624],"30.0","300","Etro men's shoes follow Italian sizing — many customers take a half size up from their EU/US size for best comfort.",[3442,3443,1934,3444,2802,2807,3446],"shoes_men",{"_2788":3629,"_2801":3632,"_2816":3635,"_2806":3638,"_2796":3641,"_2811":3644},{"_3439":3630,"_3436":3631},[3442,3443,1934,3444,2802,2807,3446],"تتبع أحذية Etro الرجالية المقاسات الإيطالية — الكثير من العملاء يفضلون زيادة نصف مقاس عن مقاسهم في EU/US لأفضل راحة.",{"_3439":3633,"_3436":3634},[3442,3443,1934,3444,2802,2807,3446],"Etroのメンズシューズはイタリアサイズに準じます。快適さのため多くの方がEU/USサイズよりハーフサイズ上を選びます。",{"_3439":3636,"_3436":3637},[3442,3443,1934,3444,2802,2807,3446],"Giày nam Etro theo kích cỡ Ý — nhiều khách hàng chọn tăng nửa cỡ so với cỡ EU/US của họ để có sự thoải mái tốt nhất.",{"_3439":3639,"_3436":3640},[3442,3443,1934,3444,2802,2807,3446],"Etro 男士鞋款遵循意大利尺码——许多顾客会比其 EU/US 尺码大半码以获得最佳舒适度。",{"_3439":3642,"_3436":3643},[3442,3443,1934,3444,2802,2807,3446],"Etro 男士鞋款採用意大利尺碼；很多顧客會比其 EU/US 尺碼加半碼，以獲得更佳舒適度。",{"_3439":3645,"_3436":3646},[3442,3443,1934,3444,2802,2807,3446],"Los zapatos de hombre de Etro siguen la talla italiana — muchos clientes eligen medio número más que su talla EU/US para mayor comodidad.","brandInfo",{"_3649":2928,"_17":3435,"_3650":-5,"_3651":-5},"slug","originCountry","originSizeSystem","actionData","errors"]