FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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\nTailored, modern silhouette designed for a clean everyday look with a refined finish.
\nVersatile styling that pairs easily with knitwear, shirts, and layering pieces.
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If between sizes, try the next size up for fitted pieces.","sourceUrl","columns",[3418,3419,3420,1934,3421,3422,2802,2807,3423,3424,3425,3426],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2788":3430,"_2801":3436,"_2816":3442,"_2806":3448,"_2796":3454,"_2811":3460},{"_3416":3431,"_3413":3435},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3432,3433,3434],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","Dondup هي علامة إيطالية تستخدم مقاسات إيطاليا (IT). الجدول تحويل تقريبي للمقاس الإيطالي القياسي (استخدم صفحات المنتج للمقاس الدقيق). إذا كنت بين مقاسين، جرب المقاس الأكبر للقطع الضيقة.",{"_3416":3437,"_3413":3441},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3438,3439,3440],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Dondupはイタリアのブランドで、IT（イタリア）サイズを使用しています。表はイタリア標準の目安としての換算です（正確なフィットは商品ページをご確認ください）。サイズが中間の場合、フィット感のあるアイテムはワンサイズ上をお試しください。",{"_3416":3443,"_3413":3447},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3444,3445,3446],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Dondup là một thương hiệu Ý sử dụng kích thước IT. Bảng chỉ là quy đổi xấp xỉ theo tiêu chuẩn Ý (hãy dùng trang sản phẩm để biết vừa vặn chính xác). Nếu nằm giữa hai cỡ, hãy thử lên một cỡ cho các mẫu ôm sát.",{"_3416":3449,"_3413":3453},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3450,3451,3452],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Dondup 是一个意大利品牌，采用意大利尺码（IT）。表格为意大利标准的近似换算（以产品页面的实际尺码为准）。如果处于两个尺码之间，贴身款建议选择大一号。",{"_3416":3455,"_3413":3459},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3456,3457,3458],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Dondup 是意大利品牌，採用 IT（意大利）尺碼。此表格為大致意大利標準換算（以商品頁面提供的尺寸為準）。若介乎兩個尺碼，貼身款建議選大一號。",{"_3416":3461,"_3413":3465},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3462,3463,3464],"Busto (cm)","Cintura (cm)","Caderas (cm)","Dondup es una marca italiana que utiliza tallaje IT. La tabla es una conversión aproximada al estándar italiano (usa las páginas de producto para el ajuste exacto). Si estás entre tallas, prueba la talla superior para las prendas ajustadas.",{"_15":3467,"_3357":1795,"_3358":2961,"_3359":3468,"_3411":3412,"_3413":3501,"_3415":-5,"_3416":3502,"_3427":3503,"_3428":3504},"f8d0d9b0-9dc5-4001-8e74-3df2f641dee7",[3469,3474,3477,3481,3485,3489,3493,3497],[3470,3470,3365,1799,3471,3472,3473],"35","21.5","215","220",[3371,3371,3173,1828,3475,3476,3476],"22.5","225",[3478,3478,3372,3365,3479,3480,3480],"37","23.5","235",[3378,3378,3482,3173,3483,3484,3484],"7","24.5","245",[3486,3486,3379,3372,3487,3488,3488],"39","25.5","255",[3384,3384,3490,3482,3491,3492,3492],"9","26.5","265",[3494,3494,2536,3379,3495,3496,3496],"41","27.0","270",[3389,3389,3498,3490,3499,3500,3500],"11","28.0","280","Standard EU/IT shoe conversions. Dondup shoes use Italian sizing; some styles (boots, narrow sneakers) may fit small — consider half/one size up as needed.",[3419,3420,1934,3421,2802,2807,3423],"shoes",{"_2788":3505,"_2801":3508,"_2816":3511,"_2806":3514,"_2796":3517,"_2811":3520},{"_3416":3506,"_3413":3507},[3419,3420,1934,3421,2802,2807,3423],"تحويلات قياسات الأحذية القياسية للاتحاد الأوروبي/إيطاليا. أحذية Dondup مصممة وفق المقاسات الإيطالية؛ بعض الطرازات (البوتات، السنيكرز الضيق) قد تكون ضيقة — ضع في اعتبارك اختيار نصف مقاس أو مقاس كامل أكبر حسب الحاجة.",{"_3416":3509,"_3413":3510},[3419,3420,1934,3421,2802,2807,3423],"EU/IT（欧州/イタリア）靴の標準換算です。Dondupの靴はイタリアサイズを採用しており、ブーツや細身のスニーカーなど一部のスタイルは小さめに感じることがあります。必要に応じて0.5サイズ〜1サイズ上を検討してください。",{"_3416":3512,"_3413":3513},[3419,3420,1934,3421,2802,2807,3423],"Quy đổi giày tiêu chuẩn EU/IT. Giày Dondup dùng cỡ Ý; một số kiểu (bốt, giày thể thao hẹp) có thể nhỏ hơn — cân nhắc tăng nửa cỡ hoặc một cỡ khi cần.",{"_3416":3515,"_3413":3516},[3419,3420,1934,3421,2802,2807,3423],"标准的欧盟/意大利鞋码换算。Dondup 鞋款采用意大利尺码；部分款式（靴子、偏窄的运动鞋）可能偏小——视情况可考虑增半码或一整码。",{"_3416":3518,"_3413":3519},[3419,3420,1934,3421,2802,2807,3423],"標準 EU/IT 鞋碼換算。Dondup 鞋款採用意大利尺碼；部分款式（靴款、偏窄的波鞋）可能偏小 — 如有需要可考慮大半碼或大一碼。",{"_3416":3521,"_3413":3522},[3419,3420,1934,3421,2802,2807,3423],"Conversión estándar EU/IT de calzado. Los zapatos Dondup usan tallaje italiano; algunos modelos (botas, zapatillas estrechas) pueden quedar pequeños — considera subir medio/una talla según sea necesario.",{"_15":3524,"_3357":1795,"_3358":2961,"_3359":3525,"_3411":3412,"_3413":3546,"_3415":-5,"_3416":3547,"_3427":3548,"_3428":3549},"7e481423-4954-4f9e-b7c1-a26ed9ceeb34",[3526,3528,3530,3532,3534,3537,3540,3543],[3362,3395,3395,3363,3363,3395,3395,3395,3395,3409,3391,3527],"92",[3370,3401,3401,3371,3371,3401,3401,3401,3401,3527,3397,3529],"96",[3377,3407,3407,3378,3378,3407,3407,3407,3407,3529,3403,3531],"100",[3383,2750,2750,3384,3384,2750,2750,2750,2750,3531,3409,3533],"104",[3388,3535,3535,3389,3389,3535,3535,3535,3535,3533,3527,3536],"52","108",[3394,3538,3538,3395,3395,3538,3538,3538,3538,3536,3529,3539],"54","112",[3400,3541,3541,3401,3401,3541,3541,3541,3541,3539,3531,3542],"56","116",[3406,3544,3544,3407,3407,3544,3544,3544,3544,3542,3533,3545],"58","120","Men's chart uses standard Italian (IT) sizing as a base. Dondup men's fits are generally true-to-size; for slimmer fits size up if you prefer more room.",[3418,3419,3420,1934,3421,3422,2802,2807,3423,3424,3425,3426],"clothing_men",{"_2788":3550,"_2801":3553,"_2816":3556,"_2806":3559,"_2796":3562,"_2811":3565},{"_3416":3551,"_3413":3552},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3432,3433,3434],"مخطط مقاسات الرجال يعتمد المقاسات الإيطالية القياسية (IT) كأساس. مقاسات Dondup للرجال عادة ما تناسب حسب المقاس الحقيقي؛ للقصّات الأضيق اختر مقاسًا أكبر إذا رغبت في مساحة أوسع.",{"_3416":3554,"_3413":3555},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3438,3439,3440],"メンズのチャートは標準的なイタリア（IT）サイズを基準としています。Dondupのメンズは概ねジャストサイズのフィットです。スリムフィットのアイテムについては、よりゆとりが欲しい場合ワンサイズ上をお選びください。",{"_3416":3557,"_3413":3558},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3444,3445,3446],"Bảng cỡ nam dựa trên kích thước tiêu chuẩn của Ý (IT). Các mẫu nam của Dondup thường đúng kích cỡ; với phom ôm hơn, hãy chọn lớn hơn nếu bạn muốn thoải mái hơn.",{"_3416":3560,"_3413":3561},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3450,3451,3452],"男款尺码表以标准意大利尺码（IT）为基础。Dondup 男款通常尺码合适；若为修身款且希望更宽松的穿着，建议选大一号。",{"_3416":3563,"_3413":3564},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3456,3457,3458],"男裝尺碼表以標準意大利（IT）尺碼為基準。Dondup 男裝通常合尺；若款式較修身，想要寬鬆一點建議加大一號。",{"_3416":3566,"_3413":3567},[3418,3419,3420,1934,3421,3422,2802,2807,3423,3462,3463,3464],"La tabla de hombre utiliza como base el tallaje italiano (IT) estándar. Las prendas masculinas de Dondup suelen ser fieles a la talla; para cortes más ajustados, sube una talla si prefieres más holgura.",{"_15":3569,"_3357":1795,"_3358":2961,"_3359":3570,"_3411":3412,"_3413":3592,"_3415":-5,"_3416":3593,"_3427":3594,"_3428":3595},"48f6564a-b82d-4c24-a805-10dd6734ebf1",[3571,3572,3573,3576,3577,3581,3584,3588],[3486,3486,3372,3173,3483,3484,3484],[3384,3384,3482,3372,3487,3488,3488],[3494,3494,3379,3482,3574,3575,3575],"26.0","260",[3389,3389,3490,3379,3495,3496,3496],[3578,3578,2536,3490,3579,3580,3580],"43","27.5","275",[3395,3395,3498,2536,3582,3583,3583],"28.5","285",[3585,3585,3390,3498,3586,3587,3587],"45","29.5","295",[3401,3401,3589,3390,3590,3591,3591],"13","30.5","305","Standard men's EU/IT shoe conversions. Dondup shoes are Italian-sized; some styles run narrow — consider half a size up for wide feet.",[3419,3420,1934,3421,2802,2807,3423],"shoes_men",{"_2788":3596,"_2801":3599,"_2816":3602,"_2806":3605,"_2796":3608,"_2811":3611},{"_3416":3597,"_3413":3598},[3419,3420,1934,3421,2802,2807,3423],"تحويلات قياسات أحذية الرجال القياسية للاتحاد الأوروبي/إيطاليا. أحذية Dondup بمقاسات إيطالية؛ بعض الطرازات تكون ضيقة — ضع في اعتبارك رفع المقاس نصف مقاس للأقدام العريضة.",{"_3416":3600,"_3413":3601},[3419,3420,1934,3421,2802,2807,3423],"メンズのEU/IT靴の標準換算です。Dondupの靴はイタリアサイズで、一部のスタイルは幅が狭めです。幅広の方は0.5サイズ上を検討してください。",{"_3416":3603,"_3413":3604},[3419,3420,1934,3421,2802,2807,3423],"Quy đổi giày nam tiêu chuẩn EU/IT. Giày Dondup dùng cỡ Ý; một số kiểu có phom hẹp — cân nhắc tăng nửa cỡ nếu bạn có bàn chân rộng.",{"_3416":3606,"_3413":3607},[3419,3420,1934,3421,2802,2807,3423],"标准男款欧盟/意大利鞋码换算。Dondup 鞋款采用意大利尺码；部分款式偏窄——足部较宽者可考虑增半码。",{"_3416":3609,"_3413":3610},[3419,3420,1934,3421,2802,2807,3423],"標準男裝 EU/IT 鞋碼換算。Dondup 鞋款採用意大利尺碼；部分款式較窄——腳較闊者可考慮加半碼。",{"_3416":3612,"_3413":3613},[3419,3420,1934,3421,2802,2807,3423],"Conversión estándar masculina EU/IT de calzado. Los zapatos Dondup usan tallaje italiano; algunos modelos son estrechos — considera subir medio número si tienes los pies anchos.","brandInfo",{"_3616":2961,"_17":3412,"_3617":-5,"_3618":-5},"slug","originCountry","originSizeSystem","actionData","errors"]