FREE SHIPPING ON ALL ORDERS OVER $750

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR NEXT ORDER

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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NEW ARRIVALS SALE | GET EXTRA 15% OFF | USE CODE NEW15 | LIMITED TIME OFFER

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with major carriers for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://returns.coutr.com
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 10 business days after the returned item is received and inspected at the vendor’s warehouse. Original shipping fee is nonrefundable.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Sep 1, 2026

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Crafted statement heels designed for elevated everyday wear.
Designed with a sleek silhouette that pairs effortlessly with day-to-night looks.
Versatile styling for work, weekends, and special occasions.
Finished with a polished look for a confident, modern feel.

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Pieces tend to run small — if you are between sizes or prefer a looser fit, size up. Use bust/waist/hips (cm) for best online fit.","sourceUrl","columns",[3557,3558,3559,1833,3560,3561,2731,2736,3562,3563,3564,3565],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","clothing","translations",{"_2717":3570,"_2730":3576,"_2745":3582,"_2735":3588,"_2725":3594,"_2740":3600},{"_3555":3571,"_3552":3575},[3557,3558,3559,1833,3560,3561,2731,2736,3562,3572,3573,3574],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تستخدم Khaite مقاسات مستندة إلى المقاسات الإيطالية. تميل القطع إلى الصغر — إذا كنت بين مقاسين أو تفضّل ملاءمة أكثر ارتخاءً، فننصح باختيار مقاس أكبر. استخدم مقاسات الصدر/الخصر/الورك (سم) للحصول على أفضل ملاءمة عند التسوق عبر الإنترنت.",{"_3555":3577,"_3552":3581},[3557,3558,3559,1833,3560,3561,2731,2736,3562,3578,3579,3580],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Khaiteはイタリア規格に基づくサイズ表記を使用しています。アイテムは小さめの作りが多いため、サイズの間で迷う場合やゆったりめのフィットを好む場合はワンサイズ上をおすすめします。オンラインでの最適なフィットにはバスト／ウエスト／ヒップ（cm）を参考にしてください。",{"_3555":3583,"_3552":3587},[3557,3558,3559,1833,3560,3561,2731,2736,3562,3584,3585,3586],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Khaite sử dụng kích cỡ theo chuẩn Ý. Các mẫu thường nhỏ hơn kích thước thực — nếu bạn nằm giữa hai kích cỡ hoặc thích mặc rộng hơn, hãy chọn lớn hơn. Sử dụng số đo ngực/eo/hông (cm) để chọn size chính xác khi mua trực tuyến.",{"_3555":3589,"_3552":3593},[3557,3558,3559,1833,3560,3561,2731,2736,3562,3590,3591,3592],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Khaite 使用意大利尺码。服饰通常偏小——如处于两个尺码之间或偏好宽松，建议选择大一号。在线购买时请参考胸围/腰围/臀围（cm）以获得最佳合身度。",{"_3555":3595,"_3552":3599},[3557,3558,3559,1833,3560,3561,2731,2736,3562,3596,3597,3598],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Khaite 以意大利尺碼為基準。款式尺碼通常偏小 — 如果你介乎兩個尺碼之間或偏好較寬鬆的剪裁，建議選大一個尺碼。網購時以胸圍/腰圍/臀圍（cm）為準，最能確保合身。",{"_3555":3601,"_3552":3605},[3557,3558,3559,1833,3560,3561,2731,2736,3562,3602,3603,3604],"Busto (cm)","Cintura (cm)","Caderas (cm)","Khaite utiliza tallaje basado en Italia. Las prendas suelen quedar pequeñas; si estás entre tallas o prefieres un ajuste más holgado, toma una talla más. Usa medidas de busto/cintura/caderas (cm) para el mejor ajuste en línea.",{"_15":3607,"_3477":1698,"_3478":2853,"_3479":3608,"_3551":1313,"_3552":3641,"_3554":-5,"_3555":3642,"_3566":3643,"_3568":3644},"3a561d2d-1d13-4891-96c1-84021aa7a0ea",[3609,3615,3619,3624,3628,3633,3637],[3610,3610,3117,3611,3612,3613,3614],"35","2.5","22.5","225","220",[3483,3483,3495,3616,3617,3618,3618],"3.5","23","230",[3620,3620,3621,3486,3622,3623,3623],"37","6.5","23.5","235",[3494,3494,3625,3117,3626,3627,3627],"7.5","24","240",[3629,3629,3630,3495,3631,3632,3632],"39","8.5","24.5","245",[3503,3503,3634,3621,3635,3636,3636],"9.5","25","250",[3638,3638,2459,3505,3639,3640,3640],"41","25.5","255","Khaite shoes are listed in EU/IT sizing. Leather styles may stretch slightly; if you are between sizes, many customers size up 0.5. JP/CN shown as foot length (cm/mm equivalent).",[3558,3559,1833,3560,2731,2736,3562],"shoes",{"_2717":3645,"_2730":3648,"_2745":3651,"_2735":3654,"_2725":3657,"_2740":3660},{"_3555":3646,"_3552":3647},[3558,3559,1833,3560,2731,2736,3562],"تُدرَج أحذية Khaite بمقاسات الاتحاد الأوروبي/إيطاليا (EU/IT). قد تتمدد التصاميم الجلدية قليلًا؛ إذا كنت بين مقاسين، يختار العديد من العملاء زيادة بمقدار نصف مقاس. تُعرض مقاسات JP/CN على أنها طول القدم (مقابل بالسم/مم).",{"_3555":3649,"_3552":3650},[3558,3559,1833,3560,2731,2736,3562],"Khaiteの靴はEU/IT（欧州／イタリア）サイズで表記されています。レザー製は若干伸びる場合があり、サイズの間で迷う場合は多くのお客様が0.5サイズ上を選んでいます。JP／CNは足長（cm／mm換算）で表示しています。",{"_3555":3652,"_3552":3653},[3558,3559,1833,3560,2731,2736,3562],"Giày Khaite được ghi theo kích cỡ EU/IT. Các mẫu da có thể dãn nhẹ; nếu bạn nằm giữa hai kích cỡ, nhiều khách hàng tăng 0.5 size. JP/CN hiển thị dưới dạng chiều dài bàn chân (tương đương cm/mm).",{"_3555":3655,"_3552":3656},[3558,3559,1833,3560,2731,2736,3562],"Khaite 的鞋款以欧码/意大利码（EU/IT）标注。皮革款可能会略有伸展；如处于两个尺码之间，许多顾客会选择大半码（+0.5）。JP/CN 以脚长显示（以 cm/mm 表示）。",{"_3555":3658,"_3552":3659},[3558,3559,1833,3560,2731,2736,3562],"Khaite 鞋款以 EU/IT（歐盟/意大利）尺碼標示。皮革款可能會略為伸展；如果你介乎兩個尺碼之間，不少顧客會加半碼。JP/CN 則顯示為腳長（以 cm / mm 表示）。",{"_3555":3661,"_3552":3662},[3558,3559,1833,3560,2731,2736,3562],"Los zapatos Khaite se indican en tallas EU/IT. Los modelos de cuero pueden estirarse ligeramente; si estás entre tallas, muchos clientes optan por subir 0,5 talla. JP/CN se muestran como longitud del pie (equivalente en cm/mm).","brandInfo",{"_3665":2853,"_17":1313,"_3666":3667,"_3668":1833},"slug","originCountry","United States","originSizeSystem","actionData","errors"]

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