FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Choose your usual UK size; use US/EU columns for conversions. If between sizes or planning heavy socks, consider half size up. Measure foot length and match the JP/CN (cm/mm) column for best fit.","sourceUrl","columns",[3451,3452,1934,3453,2802,2807,3454],"IT","EU","UK","KR","chartType","shoes_men","translations",{"_2788":3459,"_2801":3462,"_2816":3465,"_2806":3468,"_2796":3471,"_2811":3474},{"_3449":3460,"_3446":3461},[3451,3452,1934,3453,2802,2807,3454],"Tricker's علامة تجارية بريطانية — المقاسات بنظام المملكة المتحدة. اختر مقاس المملكة المتحدة المعتاد؛ استخدم أعمدة US/EU للتحويلات. إذا كنت بين مقاسين أو تنوي ارتداء جوارب سميكة، فكر في زيادة نصف مقاس. قِس طول قدمك واطابقه مع عمود JP/CN (سم/مم) للحصول على أفضل ملاءمة.",{"_3449":3463,"_3446":3464},[3451,3452,1934,3453,2802,2807,3454],"Tricker'sは英国のメーカーで、サイズはUKフィットです。普段のUKサイズをお選びください。換算にはUS/EU欄を使用してください。サイズの境にある場合や厚手の靴下を履く予定がある場合は、ハーフサイズ上げることを検討してください。足長を測り、最適なフィットにはJP/CN（cm/mm）欄と照らし合わせてください。",{"_3449":3466,"_3446":3467},[3451,3452,1934,3453,2802,2807,3454],"Tricker's là một hãng giày Anh — kích cỡ theo chuẩn UK. Chọn kích thước UK bạn thường mang; dùng các cột US/EU để quy đổi. Nếu nằm giữa hai cỡ hoặc dự định mang tất dày, hãy cân nhắc tăng nửa cỡ. Đo chiều dài bàn chân và đối chiếu với cột JP/CN (cm/mm) để vừa chân nhất.",{"_3449":3469,"_3446":3470},[3451,3452,1934,3453,2802,2807,3454],"Tricker's 是英国品牌——尺码按英国版型。请选择您常穿的英国尺码；使用 US/EU 列进行换算。如果介于两个尺码之间或计划穿厚袜子，建议大半码。测量脚长并与 JP/CN（cm/mm）一栏对照以获得最佳贴合。",{"_3449":3472,"_3446":3473},[3451,3452,1934,3453,2802,2807,3454],"Tricker's 係英國品牌 — 尺碼以英國尺碼為準。請選擇你平時穿嘅英國尺碼；如需換算，請參考 US/EU 欄位。若介乎兩個尺碼之間或會穿較厚襪，建議加半碼。量度足長，並對照 JP/CN（cm/mm）欄位以取得最佳合腳度。",{"_3449":3475,"_3446":3476},[3451,3452,1934,3453,2802,2807,3454],"Tricker's es un fabricante británico: las tallas se ajustan al tallaje del Reino Unido. Elija su talla UK habitual; use las columnas US/EU para conversiones. Si está entre tallas o piensa llevar calcetines gruesos, considere media talla más. Mida la longitud del pie y compárela con la columna JP/CN (cm/mm) para un ajuste óptimo.",{"_15":3478,"_3364":1795,"_3365":3366,"_3367":3479,"_3444":3445,"_3446":3507,"_3448":-5,"_3449":3508,"_3455":3509,"_3457":3510},"16713495-dfe8-4b5b-a24e-e874ca10ca4d",[3480,3484,3489,3494,3499,3501,3502,3503,3504,3505,3506],[3481,3481,3180,1828,3482,3483,3483],"36","22.5","225",[3485,3485,3377,3486,3487,3488,3488],"36.5","3.5","23.0","230",[3490,3490,3371,3491,3492,3493,3493],"37","4","23.5","235",[3495,3495,3376,3496,3497,3498,3498],"37.5","4.5","24.0","240",[3500,3500,3382,3180,3372,3373,3373],"38",[3370,3370,3387,3377,3378,3379,3379],[3375,3375,3392,3371,3383,3384,3384],[3386,3386,3397,3376,3388,3389,3389],[3391,3391,3402,3382,3393,3394,3394],[3396,3396,3407,3387,3398,3399,3399],[3401,3401,2536,3392,3403,3404,3404],"Women's Tricker's shoes follow UK sizing. Use the UK column for ordering in the UK; US/EU/Japan/CN/KR columns for international conversions. If unsure, measure foot length and compare to JP/CN column; consider a half-size up for thicker socks.",[3451,3452,1934,3453,2802,2807,3454],"shoes",{"_2788":3511,"_2801":3514,"_2816":3517,"_2806":3520,"_2796":3523,"_2811":3526},{"_3449":3512,"_3446":3513},[3451,3452,1934,3453,2802,2807,3454],"أحذية Tricker's النسائية تتبع مقاسات المملكة المتحدة. استخدمي عمود المملكة المتحدة عند الطلب داخل المملكة المتحدة؛ واستخدمي أعمدة US/EU/اليابان/الصين/كوريا للتحويلات الدولية. إذا كنت غير متأكدة، قيسي طول قدمك وقارنيه بعمود JP/CN؛ فكري في زيادة نصف مقاس عند ارتداء جوارب سميكة.",{"_3449":3515,"_3446":3516},[3451,3452,1934,3453,2802,2807,3454],"レディースのTricker'sはUKサイズに準じます。英国での注文時はUK欄を使用し、国際的な換算にはUS/EU/日本/CN/KR欄をご参照ください。サイズが不明な場合は足長を測ってJP/CN欄と比較し、厚手の靴下を履く場合はハーフサイズ上げることを検討してください。",{"_3449":3518,"_3446":3519},[3451,3452,1934,3453,2802,2807,3454],"Giày Tricker's dành cho nữ theo kích cỡ UK. Dùng cột UK để đặt hàng ở Vương quốc Anh; các cột US/EU/Japan/CN/KR để quy đổi quốc tế. Nếu không chắc chắn, đo chiều dài bàn chân và so sánh với cột JP/CN; cân nhắc tăng nửa cỡ nếu mang tất dày hơn.",{"_3449":3521,"_3446":3522},[3451,3452,1934,3453,2802,2807,3454],"女士 Tricker's 鞋采用英国尺码。若在英国购买，请参照 UK 一栏；国际换算请参照 US/EU/Japan/CN/KR 列。如果不确定，请测量脚长并与 JP/CN 一栏对照；穿较厚的袜子时可考虑大半码。",{"_3449":3524,"_3446":3525},[3451,3452,1934,3453,2802,2807,3454],"女士 Tricker's 鞋款採用英國尺碼。於英國購買請參考 UK 欄；如要作國際換算，請參考 US/EU/JP/CN/KR 欄位。若唔肯定尺碼，量度足長並對照 JP/CN 欄；穿較厚襪時可考慮加半碼。",{"_3449":3527,"_3446":3528},[3451,3452,1934,3453,2802,2807,3454],"Los zapatos de mujer de Tricker's siguen la numeración UK. Use la columna UK para pedidos en el Reino Unido; las columnas US/EU/Japan/CN/KR para conversiones internacionales. Si no está seguro, mida la longitud del pie y compárela con la columna JP/CN; considere media talla más para calcetines más gruesos.","brandInfo",{"_3531":3366,"_17":3445,"_3532":3533,"_3534":3453},"slug","originCountry","United Kingdom","originSizeSystem","actionData","errors"]