FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Trendy mini dress perfect for autumn/winter fashion.
Features a flattering silhouette that enhances your natural figure.
Crafted from high-quality materials for comfort and durability.
Ideal for both casual outings and special occasions.
Easy to style with boots or heels for a complete look.

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Measurements and conversions are approximate; when available follow the product's garment measurements.","sourceUrl","columns",[3416,3417,3418,1934,3419,3420,2802,2807,3421,3422,3423,3424],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2788":3428,"_2801":3434,"_2816":3440,"_2806":3446,"_2796":3452,"_2811":3458},{"_3414":3429,"_3411":3433},[3416,3417,3418,1934,3419,3420,2802,2807,3421,3430,3431,3432],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","عادةً ما تكون ملابس Self‑Portrait صغيرة في المقاس — كثير من العملاء يختارون مقاسًا أكبر بمقاس واحد (مثلاً، يختارون مقاس UK 8 بدلًا من UK 6). القياسات والتحويلات تقريبية؛ عند توفر قياسات القطعة اتبعها.",{"_3414":3435,"_3411":3439},[3416,3417,3418,1934,3419,3420,2802,2807,3421,3436,3437,3438],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Self‑Portraitの衣類は一般的に小さめの作りです — 多くのお客様はワンサイズ上を選びます（例：UK6ではなくUK8を選ぶ）。寸法や換算値は概算です。可能であれば商品の仕上がり寸法に従ってください。",{"_3414":3441,"_3411":3445},[3416,3417,3418,1934,3419,3420,2802,2807,3421,3442,3443,3444],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Quần áo Self‑Portrait thường có kích cỡ nhỏ hơn — nhiều khách hàng thường chọn lên một cỡ (ví dụ: chọn UK 8 thay vì UK 6). Số đo và các quy đổi chỉ mang tính xấp xỉ; khi có sẵn, hãy theo số đo của sản phẩm.",{"_3414":3447,"_3411":3451},[3416,3417,3418,1934,3419,3420,2802,2807,3421,3448,3449,3450],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Self‑Portrait 的服装通常偏小——许多顾客会选择大一号（例如选择英国尺码 8 而不是 6）。测量值和换算仅供参考；如有商品的具体衣物尺码，请以商品尺码为准。",{"_3414":3453,"_3411":3457},[3416,3417,3418,1934,3419,3420,2802,2807,3421,3454,3455,3456],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Self‑Portrait 衣服通常尺碼偏細 — 許多顧客會加大一個尺碼（例如：選 UK 8 而非 UK 6）。尺寸和換算僅供參考；如有提供請以產品的衣身尺碼為準。",{"_3414":3459,"_3411":3463},[3416,3417,3418,1934,3419,3420,2802,2807,3421,3460,3461,3462],"Busto (cm)","Cintura (cm)","Caderas (cm)","Las prendas de Self‑Portrait suelen ser pequeñas — muchos clientes suben una talla (por ejemplo, eligen UK 8 en lugar de UK 6). Las medidas y las equivalencias son aproximadas; cuando estén disponibles, siga las medidas de la prenda.",{"_15":3465,"_3333":1795,"_3334":2929,"_3335":3466,"_3409":3410,"_3411":3504,"_3413":-5,"_3414":3505,"_3425":3506,"_3426":3507},"2fc79643-e873-4a53-aa84-75c4c97fcc7a",[3467,3470,3476,3480,3485,3489,3494,3497,3501],[3351,3351,3342,1799,3468,3469,3469],"21.5","215",[3471,3471,3472,3473,3474,3475,3475],"35","4.5","2.5","22","220",[3339,3339,3477,1828,3478,3479,3479],"5.5","22.5","225",[3481,3481,3482,3342,3483,3484,3484],"37","6.5","23.5","235",[3350,3350,3486,3149,3487,3488,3488],"7.5","24","240",[3490,3490,3491,3352,3492,3493,3493],"39","8.5","24.5","245",[3361,3361,3363,3353,3495,3496,3496],"25","250",[3498,3498,2536,3362,3499,3500,3500],"41","26","260",[3370,3370,3371,3363,3502,3503,3503],"26.5","265","Self‑Portrait shoes generally follow EU sizing. If you are between sizes consider going up half a size; conversions are approximate.",[3417,3418,1934,3419,2802,2807,3421],"shoes",{"_2788":3508,"_2801":3511,"_2816":3514,"_2806":3517,"_2796":3520,"_2811":3523},{"_3414":3509,"_3411":3510},[3417,3418,1934,3419,2802,2807,3421],"تتبع أحذية Self‑Portrait عادةً مقاسات الاتحاد الأوروبي. إذا كنت بين مقاسين فكر في اختيار نصف مقاس أكبر؛ التحويلات تقريبية.",{"_3414":3512,"_3411":3513},[3417,3418,1934,3419,2802,2807,3421],"Self‑Portraitの靴は一般的にEUサイズに準じます。サイズが中間の場合はハーフサイズ上を検討してください。換算は概算です。",{"_3414":3515,"_3411":3516},[3417,3418,1934,3419,2802,2807,3421],"Giày Self‑Portrait thường theo chuẩn kích cỡ EU. Nếu bạn nằm giữa hai cỡ, hãy cân nhắc lên nửa cỡ; các quy đổi chỉ mang tính xấp xỉ.",{"_3414":3518,"_3411":3519},[3417,3418,1934,3419,2802,2807,3421],"Self‑Portrait 的鞋款通常按欧码（EU）尺码。若介于两码之间，建议上调半码；换算仅供参考。",{"_3414":3521,"_3411":3522},[3417,3418,1934,3419,2802,2807,3421],"Self‑Portrait 鞋款通常採用 EU（歐盟）尺碼。若介乎兩個尺碼之間，建議加半碼；尺碼換算僅供參考。",{"_3414":3524,"_3411":3525},[3417,3418,1934,3419,2802,2807,3421],"Los zapatos de Self‑Portrait suelen ajustarse a la numeración de la UE. Si se encuentra entre tallas, considere subir media talla; las equivalencias son aproximadas.","brandInfo",{"_3528":2929,"_17":3410,"_3529":-5,"_3530":-5},"slug","originCountry","originSizeSystem","actionData","errors"]