FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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If you have wider feet, consider sizing up half a size.","sourceUrl","columns",[3414,3415,1934,3416,2802,2807,3417],"IT","EU","UK","KR","chartType","shoes","translations",{"_2788":3422,"_2801":3425,"_2816":3428,"_2806":3431,"_2796":3434,"_2811":3437},{"_3412":3423,"_3409":3424},[3414,3415,1934,3416,2802,2807,3417],"تتبع أحذية A.P.C. عمومًا مقاسات الاتحاد الأوروبي. إذا كانت قدماك أعرض، فكّر في زيادة المقاس بنصف مقاس.",{"_3412":3426,"_3409":3427},[3414,3415,1934,3416,2802,2807,3417],"A.P.C.のフットウェアは一般的にEUサイズに準じています。足幅が広い場合は、半サイズ上げることを検討してください。",{"_3412":3429,"_3409":3430},[3414,3415,1934,3416,2802,2807,3417],"Giày dép A.P.C. thường theo kích cỡ EU. Nếu bạn có bàn chân rộng hơn, hãy cân nhắc tăng nửa cỡ.",{"_3412":3432,"_3409":3433},[3414,3415,1934,3416,2802,2807,3417],"A.P.C. 鞋款通常采用欧码；如果脚较宽，建议选择大半码。",{"_3412":3435,"_3409":3436},[3414,3415,1934,3416,2802,2807,3417],"A.P.C. 鞋款通常以歐碼為準；如果腳較闊，建議大半碼。",{"_3412":3438,"_3409":3439},[3414,3415,1934,3416,2802,2807,3417],"El calzado de A.P.C. generalmente sigue la numeración europea. Si tienes los pies más anchos, considera subir media talla.",{"_15":3441,"_3359":1795,"_3360":2930,"_3361":3442,"_3407":3408,"_3409":3496,"_3411":-5,"_3412":3497,"_3418":3503,"_3420":3504},"7414e8a0-8a13-4f8b-aa20-e99bb344df46",[3443,3453,3461,3467,3473,3479,3484,3490],[3444,3445,3445,3446,3446,3447,3392,3448,3449,3450,3451,3452],"XXS","44","34","46","165","85","82","70","88",[3454,3447,3447,3370,3370,3455,3402,3456,3457,3458,3459,3460],"XS","48","170","90","86","74","92",[3462,3455,3455,3381,3381,2750,3445,3463,3464,3460,3465,3466],"S","175","95","80","98",[3468,2750,2750,3392,3392,3469,3447,3470,3471,3466,3458,3472],"M","52","180","100","104",[3474,3469,3469,3402,3402,3475,3455,3476,3477,3472,3460,3478],"L","54","185","105","110",[3480,3475,3475,3445,3445,3481,2750,3482,3478,3478,3466,3483],"XL","56","190","116",[3485,3481,3481,3447,3447,3486,3469,3487,3488,3483,3472,3489],"XXL","58","195","115","122",[3491,3486,3486,3455,3455,3492,3475,3493,3494,3489,3478,3495],"3XL","60","200","120","128","A.P.C. men's pieces are cut fairly slim/classic. Use chest/waist measurements to choose; size up for a roomier fit.",[3498,3414,3415,1934,3416,3499,2802,2807,3417,3500,3501,3502],"Letter","FR","Bust (cm)","Waist (cm)","Hips (cm)","clothing_men",{"_2788":3505,"_2801":3511,"_2816":3517,"_2806":3523,"_2796":3529,"_2811":3535},{"_3412":3506,"_3409":3510},[3498,3414,3415,1934,3416,3499,2802,2807,3417,3507,3508,3509],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تُقصّ قطع الرجال من A.P.C. بشكل ضيّق/كلاسيكي إلى حدٍ ما. استخدم قياسات الصدر/الخصر للاختيار؛ زد المقاس للحصول على قياس أوسع ومريح أكثر.",{"_3412":3512,"_3409":3516},[3498,3414,3415,1934,3416,3499,2802,2807,3417,3513,3514,3515],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","A.P.C.のメンズアイテムはややスリムでクラシックなシルエットです。胸囲・ウエストの寸法を基にサイズを選んでください。よりゆったりしたフィットをお好みの場合はワンサイズ上げてください。",{"_3412":3518,"_3409":3522},[3498,3414,3415,1934,3416,3499,2802,2807,3417,3519,3520,3521],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Các mẫu nam của A.P.C. được cắt khá ôm/kiểu cổ điển. Dùng số đo ngực/eo để chọn; nếu muốn rộng rãi hơn, hãy chọn lớn hơn.",{"_3412":3524,"_3409":3528},[3498,3414,3415,1934,3416,3499,2802,2807,3417,3525,3526,3527],"胸围 (cm)","腰围 (cm)","臀围 (cm)","A.P.C. 男装剪裁偏修身/经典。请根据胸围和腰围选择尺码；若想要更宽松的版型，建议大一号。",{"_3412":3530,"_3409":3534},[3498,3414,3415,1934,3416,3499,2802,2807,3417,3531,3532,3533],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","A.P.C. 男裝剪裁偏修身但屬經典版型。請以胸圍／腰圍數據揀碼；想要較寬鬆可大一號。",{"_3412":3536,"_3409":3540},[3498,3414,3415,1934,3416,3499,2802,2807,3417,3537,3538,3539],"Busto (cm)","Cintura (cm)","Caderas (cm)","Las prendas de hombre de A.P.C. tienen un corte bastante entallado/clásico. Usa las medidas de pecho y cintura para elegir; elige una talla más para un ajuste más holgado.",{"_15":3542,"_3359":1795,"_3360":2930,"_3361":3543,"_3407":3408,"_3409":3567,"_3411":-5,"_3412":3568,"_3418":3569,"_3420":3570},"e964c5c6-270d-4db1-8b61-6dde47224f17",[3544,3545,3546,3549,3550,3554,3558,3563],[3386,3386,3371,3175,3383,3384,3384],[3392,3392,3398,3371,3394,3395,3389],[3397,3397,3404,3398,3547,3548,3395],"26.0","260",[3402,3402,3393,3404,3405,3406,3400],[3551,3551,2536,3393,3552,3553,3406],"43","27.5","275",[3445,3445,3403,2536,3555,3556,3557],"28.5","285","280",[3559,3559,3560,3403,3561,3562,3562],"45","12","29.0","290",[3447,3447,3564,3560,3565,3566,3566],"13","30.0","300","A.P.C. men’s shoes generally follow EU sizing; if between sizes, sizing up half may help with comfort.",[3414,3415,1934,3416,2802,2807,3417],"shoes_men",{"_2788":3571,"_2801":3574,"_2816":3577,"_2806":3580,"_2796":3583,"_2811":3586},{"_3412":3572,"_3409":3573},[3414,3415,1934,3416,2802,2807,3417],"تتبع أحذية الرجال من A.P.C. عمومًا مقاسات الاتحاد الأوروبي؛ إذا كنت بين مقاسين، فقد يساعد زيادة نصف مقاس في تحسين الراحة.",{"_3412":3575,"_3409":3576},[3414,3415,1934,3416,2802,2807,3417],"A.P.C.のメンズシューズは一般的にEUサイズに準じています。サイズが中間の場合は、快適さのために半サイズ上げると良いでしょう。",{"_3412":3578,"_3409":3579},[3414,3415,1934,3416,2802,2807,3417],"Giày nam A.P.C. thường theo kích cỡ EU; nếu bạn ở giữa hai cỡ, tăng nửa cỡ có thể giúp thoải mái hơn.",{"_3412":3581,"_3409":3582},[3414,3415,1934,3416,2802,2807,3417],"A.P.C. 男款鞋通常采用欧码；若处于两个尺码之间，建议选择大半码以提高舒适度。",{"_3412":3584,"_3409":3585},[3414,3415,1934,3416,2802,2807,3417],"A.P.C. 男裝鞋款通常以歐碼為準；若介乎兩個尺碼之間，加半碼可提升舒適度。",{"_3412":3587,"_3409":3588},[3414,3415,1934,3416,2802,2807,3417],"Los zapatos de hombre de A.P.C. generalmente siguen la numeración europea; si estás entre tallas, optar por media talla más puede mejorar la comodidad.","brandInfo",{"_3591":2930,"_17":3408,"_3592":-5,"_3593":-5},"slug","originCountry","originSizeSystem","actionData","errors"]