FREE SHIPPING ON ALL ORDERS OVER $1000

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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SUMMER SALE | EXTRA 20% OFF | USE CODE SUMMER20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Crafted from 100% polyester for ultimate comfort and durability
Designed for the modern woman, perfect for the active lifestyle
Versatile layering piece for the FW25 season
Thoughtfully made in Romania, ensuring quality craftsmanship
A stylish addition to elevate your winter wardrobe

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Các sản phẩm kỹ thuật thường ôm sát — nếu bạn ở giữa hai cỡ hoặc dự định mặc nhiều lớp, hãy chọn cỡ lớn hơn.",{"_3379":3412,"_3376":3416},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3413,3414,3415],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Moncler Grenoble 使用意大利（IT）尺码。技术款通常偏瘦——若介于两个尺码之间或计划叠穿，请选大一号。",{"_3379":3418,"_3376":3422},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3419,3420,3421],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Moncler Grenoble 採用意大利尺碼 (IT)。功能性款式通常比較修身 — 如果介乎兩個尺碼之間或打算疊穿，建議選大一碼。",{"_3379":3424,"_3376":3428},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3425,3426,3427],"Busto (cm)","Cintura (cm)","Caderas (cm)","Moncler Grenoble utiliza tallas italianas (IT). Las piezas técnicas suelen ser ajustadas; si estás entre tallas o piensas llevar capas, elige una talla más.",{"_15":3430,"_3299":1795,"_3300":2937,"_3301":3431,"_3374":3375,"_3376":3465,"_3378":-5,"_3379":3466,"_3390":3467,"_3391":3468},"50a4f441-baef-40df-82be-2d15cdc0e05f",[3432,3437,3441,3446,3450,3455,3458,3462],[3433,3433,3308,3434,3435,3436,3436],"35","2.5","22","220",[3305,3305,3317,3438,3439,3440,3440],"3.5","23","230",[3442,3442,3443,3307,3444,3445,3445],"37","6.5","23.5","235",[3316,3316,3447,3308,3448,3449,3449],"7.5","24.5","240",[3451,3451,3452,3317,3453,3454,3454],"39","8.5","25","250",[3326,3326,3328,3443,3456,3457,3457],"25.5","255",[3459,3459,2534,3318,3460,3461,3461],"41","26.5","260",[3335,3335,3336,3327,3463,3464,3464],"27","270","Moncler Grenoble shoes generally follow EU/IT sizing. For heavy socks or technical boots consider half a size up.",[3382,3383,1934,3384,2800,2805,3386],"shoes",{"_2786":3469,"_2799":3472,"_2814":3475,"_2804":3478,"_2794":3481,"_2809":3484},{"_3379":3470,"_3376":3471},[3382,3383,1934,3384,2800,2805,3386],"تتبع أحذية Moncler Grenoble عمومًا مقاسات الاتحاد الأوروبي/إيطاليا (EU/IT). بالنسبة للجوارب السميكة أو الأحذية التقنية، فكّر بزيادة نصف مقاس.",{"_3379":3473,"_3376":3474},[3382,3383,1934,3384,2800,2805,3386],"Moncler Grenobleの靴は一般的にEU/ITサイズに準じます。厚手の靴下やテクニカルブーツを履く場合はハーフサイズ上を検討してください。",{"_3379":3476,"_3376":3477},[3382,3383,1934,3384,2800,2805,3386],"Giày Moncler Grenoble thường theo kích cỡ EU/IT. Nếu bạn đi tất dày hoặc mang ủng/giày kỹ thuật, hãy cân nhắc tăng nửa cỡ.",{"_3379":3479,"_3376":3480},[3382,3383,1934,3384,2800,2805,3386],"Moncler Grenoble 鞋款通常遵循欧码/意大利码。穿厚袜或购买技术型靴子时，建议大半码。",{"_3379":3482,"_3376":3483},[3382,3383,1934,3384,2800,2805,3386],"Moncler Grenoble 的鞋款通常以歐盟/意大利尺碼為準。若會穿厚襪或選擇技術型靴款，建議大半碼。",{"_3379":3485,"_3376":3486},[3382,3383,1934,3384,2800,2805,3386],"El calzado de Moncler Grenoble generalmente sigue las tallas UE/IT. Para calcetines gruesos o botas técnicas, considera media talla más.",{"_15":3488,"_3299":1795,"_3300":2937,"_3301":3489,"_3374":3375,"_3376":3537,"_3378":-5,"_3379":3538,"_3390":3539,"_3391":3540},"e56943c9-5dd4-4c79-a477-a7f620d866eb",[3490,3496,3502,3508,3514,3520,3525,3531],[3304,3310,3335,3306,3306,3335,3306,3491,3492,3493,3494,3495],"165/84A","85","86-89","72-75","88-91",[3315,3351,3310,3305,3305,3310,3305,3497,3498,3499,3500,3501],"170/88A","90","90-93","76-79","92-95",[3325,3360,3351,3316,3316,3351,3316,3503,3504,3505,3506,3507],"175/92A","95","94-97","80-83","96-99",[3334,2748,3360,3326,3326,3360,3326,3509,3510,3511,3512,3513],"180/96A","100","98-101","84-87","100-103",[3342,3515,2748,3335,3335,2748,3335,3516,3517,3518,3495,3519],"52","185/100A","105","102-105","104-107",[3350,3521,3515,3310,3310,3515,3310,3522,3371,3523,3501,3524],"54","190/104A","106-109","108-111",[3359,3526,3521,3351,3351,3521,3351,3527,3528,3529,3507,3530],"56","195/108A","115","110-113","112-115",[3367,3532,3526,3360,3360,3526,3360,3533,3534,3535,3513,3536],"58","200/112A","120","114-117","116-119","Moncler Grenoble men's garments use Italian sizing. Technical outerwear can be slim — size up for layering or thicker insulation.",[3381,3382,3383,1934,3384,3385,2800,2805,3386,3387,3388,3389],"clothing_men",{"_2786":3541,"_2799":3544,"_2814":3547,"_2804":3550,"_2794":3553,"_2809":3556},{"_3379":3542,"_3376":3543},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3395,3396,3397],"تستخدم ملابس الرجال من Moncler Grenoble مقاسات إيطالية. قد تكون الملابس الخارجية التقنية ضيقة — اختر مقاسًا أكبر للارتداء فوق طبقات أو للحصول على عزل أكثر سُمكًا.",{"_3379":3545,"_3376":3546},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3401,3402,3403],"Moncler Grenobleのメンズ衣料はイタリアサイズを使用しています。テクニカルなアウターは細身の場合があるため、重ね着や厚手の中綿を着る場合はワンサイズ上をおすすめします。",{"_3379":3548,"_3376":3549},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3407,3408,3409],"Quần áo nam Moncler Grenoble sử dụng kích cỡ Ý. Áo khoác kỹ thuật có thể ôm sát — nên chọn lớn hơn nếu bạn muốn mặc nhiều lớp hoặc có lớp cách nhiệt dày hơn.",{"_3379":3551,"_3376":3552},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3413,3414,3415],"Moncler Grenoble 男装采用意大利尺码。技术型外套可能偏瘦——为叠穿或更厚的填充建议选大一号。",{"_3379":3554,"_3376":3555},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3419,3420,3421],"Moncler Grenoble 男裝採用意大利尺碼。功能性外套可能較修身 — 如需疊穿或有較厚的保溫填充，建議選大一碼。",{"_3379":3557,"_3376":3558},[3381,3382,3383,1934,3384,3385,2800,2805,3386,3425,3426,3427],"Las prendas de hombre de Moncler Grenoble usan tallas italianas. Las prendas exteriores técnicas pueden ser ajustadas; elige una talla más para llevar capas o aislamiento más grueso.",{"_15":3560,"_3299":1795,"_3300":2937,"_3301":3561,"_3374":3375,"_3376":3583,"_3378":-5,"_3379":3584,"_3390":3585,"_3391":3586},"63054f12-d197-4895-9259-f33bdfdbc53f",[3562,3565,3566,3568,3569,3574,3576,3580],[3451,3451,3317,3308,3563,3564,3564],"24","245",[3326,3326,3318,3317,3453,3454,3454],[3459,3459,3327,3318,3567,3457,3457],"26",[3335,3335,3452,3447,3460,3461,3461],[3570,3570,3571,3452,3572,3573,3573],"43","9.5","27.5","265",[3310,3310,2534,3328,3575,3464,3464],"28",[3577,3577,3336,2534,3578,3579,3579],"45","29","275",[3351,3351,3343,3336,3581,3582,3582],"30","280","Moncler Grenoble men's shoes follow EU/IT sizing. For winter boots, consider half size up when wearing thick socks.",[3382,3383,1934,3384,2800,2805,3386],"shoes_men",{"_2786":3587,"_2799":3590,"_2814":3593,"_2804":3596,"_2794":3599,"_2809":3602},{"_3379":3588,"_3376":3589},[3382,3383,1934,3384,2800,2805,3386],"تتبع أحذية الرجال من Moncler Grenoble مقاسات الاتحاد الأوروبي/إيطاليا (EU/IT). لأحذية الشتاء، فكّر بزيادة نصف مقاس عند ارتداء جوارب سميكة.",{"_3379":3591,"_3376":3592},[3382,3383,1934,3384,2800,2805,3386],"Moncler Grenobleのメンズ靴はEU/ITサイズに準じます。冬用ブーツや厚手の靴下を履く場合はハーフサイズ上を検討してください。",{"_3379":3594,"_3376":3595},[3382,3383,1934,3384,2800,2805,3386],"Giày nam Moncler Grenoble theo kích cỡ EU/IT. Đối với ủng mùa đông, hãy cân nhắc tăng nửa cỡ khi mang tất dày.",{"_3379":3597,"_3376":3598},[3382,3383,1934,3384,2800,2805,3386],"Moncler Grenoble 男款鞋遵循欧码/意大利码。对于冬靴，穿厚袜子时建议大半码。",{"_3379":3600,"_3376":3601},[3382,3383,1934,3384,2800,2805,3386],"Moncler Grenoble 男裝鞋款以歐盟/意大利尺碼為準。若穿厚襪配冬季靴，建議大半碼。",{"_3379":3603,"_3376":3604},[3382,3383,1934,3384,2800,2805,3386],"El calzado de hombre de Moncler Grenoble sigue las tallas UE/IT. Para botas de invierno, considera media talla más si llevas calcetines gruesos.","brandInfo",{"_3607":2937,"_17":3375,"_3608":-5,"_3609":-5},"slug","originCountry","originSizeSystem","actionData","errors"]