FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Designed for an elevated evening look with a sleek, statement-making silhouette.
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Many styles are slim/tailored — consider sizing up for a more relaxed fit. Measurements are body measurements (cm). IT = EU+4 (approx.).","sourceUrl","columns",[3439,3440,3441,1934,3442,3443,2802,2807,3444,3445,3446,3447],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","translations",{"_2788":3451,"_2801":3457,"_2816":3463,"_2806":3469,"_2796":3475,"_2811":3481},{"_3437":3452,"_3434":3456},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3453,3454,3455],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","تستخدم Acne Studios مقاسات أوروبية (EU). العديد من التصاميم ضيقة/مفصّلة — فكر في اختيار مقاس أكبر لمظهر أكثر ارتخاءً. المقاسات المشار إليها هي قياسات الجسم (سم). IT = EU+4 (تقريبًا).",{"_3437":3458,"_3434":3462},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3459,3460,3461],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Acne Studiosはヨーロッパ（EU）サイズを使用しています。多くのスタイルはスリム／テーラードフィットのため、よりゆったりした着用感を希望する場合はワンサイズ上を検討してください。サイズ表記は身体寸法（cm）です。ITサイズ = EUサイズ＋4（概算）。",{"_3437":3464,"_3434":3468},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3465,3466,3467],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Acne Studios sử dụng kích thước châu Âu (EU). Nhiều mẫu có phom ôm/thiết kế ôm sát — cân nhắc chọn lớn hơn để có phom rộng, thoải mái hơn. Các số đo là số đo cơ thể (cm). IT = EU + 4 (xấp xỉ).",{"_3437":3470,"_3434":3474},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3471,3472,3473],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Acne Studios 使用欧洲（EU）尺码。许多款式偏修身/剪裁合身——如需更宽松的版型，建议选择大一号。尺寸为人体测量值（厘米）。意大利码（IT）= 欧码（EU）+4（约）。",{"_3437":3476,"_3434":3480},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3477,3478,3479],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Acne Studios 使用歐洲 (EU) 尺碼。好多款式版型偏瘦/修身 — 想穿得較寬鬆建議大一碼。尺碼為身體尺寸 (厘米)。意大利尺碼 IT 約等於 EU +4。",{"_3437":3482,"_3434":3486},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3483,3484,3485],"Busto (cm)","Cintura (cm)","Caderas (cm)","Acne Studios utiliza tallas europeas (UE). Muchas prendas tienen cortes ajustados/sastreros; considera subir una talla para un ajuste más holgado. Las medidas son corporales (cm). IT = UE+4 (aprox.).",{"_15":3488,"_3358":1795,"_3359":2927,"_3360":3489,"_3432":3433,"_3434":3522,"_3436":-5,"_3437":3523,"_3448":3524,"_3449":3525},"3a050543-f503-4f90-aef5-7854b83f0ce8",[3490,3494,3497,3503,3507,3512,3515,3519],[3491,3491,3174,3367,3492,3493,3493],"35","22.5","225",[3364,3364,3377,3174,3495,3496,3496],"23.0","230",[3498,3498,3499,3500,3501,3502,3502],"37","6.5","5.5","23.5","235",[3375,3375,3504,3499,3505,3506,3506],"7.5","24.0","240",[3508,3508,3509,3504,3510,3511,3511],"39","8.5","24.5","245",[3369,3369,3394,3385,3513,3514,3514],"25.0","250",[3516,3516,2536,3394,3517,3518,3518],"41","25.5","255",[3393,3393,3402,2536,3520,3521,3521],"26.0","260","Acne shoes typically fit true to EU size but many leather styles run narrow — if you have wide feet, consider +0.5 EU size.",[3440,3441,1934,3442,2802,2807,3444],"shoes",{"_2788":3526,"_2801":3529,"_2816":3532,"_2806":3535,"_2796":3538,"_2811":3541},{"_3437":3527,"_3434":3528},[3440,3441,1934,3442,2802,2807,3444],"أحذية Acne عادةً ما تناسب مقاس EU الصحيح، لكن العديد من الطرازات الجلدية ضيقة — إذا كانت قدماك عريضتين، ففكّر في زيادة نصف مقاس (+0.5 EU).",{"_3437":3530,"_3434":3531},[3440,3441,1934,3442,2802,2807,3444],"Acneの靴は通常EUサイズ通りのフィットですが、レザー素材の多くは幅が狭めです。足幅が広い場合はEUで0.5サイズ大きめを検討してください。",{"_3437":3533,"_3434":3534},[3440,3441,1934,3442,2802,2807,3444],"Giày Acne thường đúng với cỡ EU nhưng nhiều mẫu da hơi hẹp — nếu bạn có bàn chân rộng, cân nhắc tăng nửa cỡ EU (+0.5).",{"_3437":3536,"_3434":3537},[3440,3441,1934,3442,2802,2807,3444],"Acne 的鞋款通常与欧码相符，但许多皮革款偏窄——如果脚较宽，建议增大0.5欧码。",{"_3437":3539,"_3434":3540},[3440,3441,1934,3442,2802,2807,3444],"Acne 鞋通常與 EU 尺碼相符，但好多皮革款偏窄 — 如果腳闊建議加半個 EU 尺碼 (+0.5)。",{"_3437":3542,"_3434":3543},[3440,3441,1934,3442,2802,2807,3444],"Los zapatos de Acne suelen ajustarse a la talla UE, pero muchos modelos de cuero son estrechos; si tienes los pies anchos, considera +0.5 talla UE.",{"_15":3545,"_3358":1795,"_3359":2927,"_3360":3546,"_3432":3433,"_3434":3574,"_3436":-5,"_3437":3575,"_3448":3576,"_3449":3577},"2fff6cdd-be26-46ee-9b17-3709f7dd3b1c",[3547,3550,3553,3556,3560,3564,3567,3571],[3363,3409,3393,3365,3365,3393,3393,3548,3549,3431,3405,3413],"165","85",[3374,3418,3379,3376,3376,3379,3379,3551,3390,3413,3414,3552],"170","92",[3384,2750,3409,3364,3364,3409,3409,3554,3398,3552,3423,3555],"175","96",[3392,3557,3418,3375,3375,3418,3418,3558,3555,3555,3431,3559],"52","180","100",[3400,3561,2750,3369,3369,2750,2750,3562,3559,3559,3413,3563],"54","185","104",[3408,3371,3557,3393,3393,3557,3557,3565,3563,3563,3552,3566],"190","108",[3417,3568,3561,3379,3379,3561,3561,3569,3566,3566,3555,3570],"58","195","112",[3426,3381,3371,3409,3409,3371,3371,3572,3570,3570,3559,3573],"200","116","Acne Studios men's pieces use EU sizing. Many cuts are slim — if between sizes or prefer room, size up. Chest/waist/hips are body measurements (cm).",[3439,3440,3441,1934,3442,3443,2802,2807,3444,3445,3446,3447],"clothing_men",{"_2788":3578,"_2801":3581,"_2816":3584,"_2806":3587,"_2796":3590,"_2811":3593},{"_3437":3579,"_3434":3580},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3453,3454,3455],"قطع الرجال من Acne Studios تستخدم مقاسات EU. العديد من القصّات ضيقة — إذا كنت بين مقاسين أو تفضّل مساحة إضافية، فاختر مقاسًا أكبر. الصدر/الخصر/الوركين هي قياسات الجسم (سم).",{"_3437":3582,"_3434":3583},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3459,3460,3461],"Acne StudiosのメンズアイテムはEUサイズを使用しています。多くのカットはスリムなので、サイズの境にいる場合やゆとりが欲しい場合はワンサイズ上を選んでください。胸囲／ウエスト／ヒップは身体寸法（cm）です。",{"_3437":3585,"_3434":3586},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3465,3466,3467],"Sản phẩm nam Acne Studios dùng kích cỡ EU. Nhiều dáng cắt ôm — nếu nằm giữa hai cỡ hoặc muốn rộng rãi hơn, hãy chọn lớn hơn. Vòng ngực/vòng eo/vòng hông là số đo cơ thể (cm).",{"_3437":3588,"_3434":3589},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3471,3472,3473],"Acne Studios 男装采用欧码。许多版型偏修身——如果处于两个尺码之间或偏好更宽松的穿着，建议大一号。胸围/腰围/臀围为人体测量值（厘米）。",{"_3437":3591,"_3434":3592},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3477,3478,3479],"Acne Studios 男裝採用 EU 尺碼。好多剪裁偏瘦 — 如介乎兩個尺碼之間或想要較寬鬆，建議大一碼。胸圍/腰圍/臀圍為身體尺寸 (厘米)。",{"_3437":3594,"_3434":3595},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3483,3484,3485],"Las prendas de hombre de Acne Studios usan tallas UE. Muchos cortes son ajustados; si estás entre tallas o prefieres más holgura, sube una talla. Pecho/cintura/caderas son medidas corporales (cm).",{"_15":3597,"_3358":1795,"_3359":2927,"_3360":3598,"_3432":3433,"_3434":3626,"_3436":-5,"_3437":3627,"_3448":3628,"_3449":3629},"7aedc7ad-e45d-482a-a2a9-1745e7dd1418",[3599,3600,3601,3602,3603,3608,3612,3617,3621],[3508,3508,3499,3377,3510,3511,3511],[3369,3369,3504,3499,3513,3514,3514],[3516,3516,3509,3386,3517,3518,3518],[3393,3393,3394,3385,3520,3521,3521],[3604,3604,3605,3394,3606,3607,3607],"43","9.5","27.0","270",[3379,3379,3609,2536,3610,3611,3611],"10.5","28.0","280",[3613,3613,3614,3402,3615,3616,3616],"45","11.5","28.5","285",[3409,3409,3618,3401,3619,3620,3620],"12.5","29.0","290",[3622,3622,3623,3411,3624,3625,3625],"47","13.5","30.0","300","Acne men's shoes are generally true to EU size; some styles run narrow — try +0.5 EU for wider fit or if between sizes.",[3440,3441,1934,3442,2802,2807,3444],"shoes_men",{"_2788":3630,"_2801":3633,"_2816":3636,"_2806":3639,"_2796":3642,"_2811":3645},{"_3437":3631,"_3434":3632},[3440,3441,1934,3442,2802,2807,3444],"أحذية الرجال من Acne عادةً ما تناسب مقاس EU الحقيقي؛ بعض الطرازات ضيقة — جرّب زيادة +0.5 EU لمقاس أوسع أو إذا كنت بين مقاسين.",{"_3437":3634,"_3434":3635},[3440,3441,1934,3442,2802,2807,3444],"Acneのメンズシューズは概ねEUサイズ通りですが、一部のスタイルは幅が狭めです。幅広の方やサイズで迷う場合はEUで0.5サイズ大きめをお試しください。",{"_3437":3637,"_3434":3638},[3440,3441,1934,3442,2802,2807,3444],"Giày nam Acne thường đúng với cỡ EU; một số mẫu hơi hẹp — thử tăng nửa cỡ EU (+0.5) nếu cần rộng hơn hoặc nếu bạn nằm giữa hai cỡ.",{"_3437":3640,"_3434":3641},[3440,3441,1934,3442,2802,2807,3444],"Acne 男士鞋通常与欧码一致；部分款式偏窄——若脚较宽或处于两个尺码之间，可尝试大0.5欧码。",{"_3437":3643,"_3434":3644},[3440,3441,1934,3442,2802,2807,3444],"Acne 男士鞋一般與 EU 尺碼相符；部分款式較窄 — 如需較闊或介乎尺碼之間，可加半個 EU 尺碼 (+0.5)。",{"_3437":3646,"_3434":3647},[3440,3441,1934,3442,2802,2807,3444],"Los zapatos de hombre de Acne suelen corresponder a la talla UE; algunos modelos son estrechos — prueba +0.5 talla UE para mayor anchura o si estás entre tallas.","brandInfo",{"_3650":2927,"_17":3433,"_3651":3652,"_3653":3441},"slug","originCountry","Sweden","originSizeSystem","actionData","errors"]