FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR NEXT ORDER

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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ENJOY EXTRA 20% OFF OUR SUMMER SALE EVENT | USE CODE - SUMMER20

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NEW ARRIVAL SALE | GET EXTRA 15% OFF | USE CODE NEW15 | LIMITED TIME OFFER

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with major carriers for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://returns.coutr.com
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 10 business days after the returned item is received and inspected at the vendor’s warehouse. Original shipping fee is nonrefundable.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Sep 1, 2026

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Chic elevated design perfect for special occasions or sophisticated day wear.
Slingback style provides a comfortable and secure fit, ideal for all-day wear.
High stiletto heel adds an elegant touch, elevating your outfit to new heights.
Versatile and stylish, suitable for pairing with a variety of outfits.
Designed with the latest trends in mind, perfect for the SS26 season.

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Stylish Men’s Sneakers Edition",[],{"_15":3310,"_2845":1866,"_50":1858,"_2165":3311,"_3165":3312,"_3018":3313,"_3168":1692,"_3169":6,"_3170":6,"_3171":3214,"_3173":3215,"_3175":3314},1291602285,"Came on time and was thrilled","Shani Taub","2026-08-10T17:07:10+00:00",[],"average",4.333333333333333,"total",123,"diagnostics",{"_3321":1692,"_3322":2701,"_3323":3324,"_3325":3326,"_3327":-5},"tokenPresent","shopDomain","pagesFetched",2,"lastStatus",200,"error",{"_15":3040,"_3018":3329,"_3020":3330,"_3022":-5,"_3028":3331,"_52":3339,"_3031":3340},"2026-02-25T06:49:37.916Z","2026-07-22T02:55:23.748Z",{"_3120":3332,"_3091":3333,"_3046":1692,"_3334":6,"_3335":6,"_3336":3337,"_3069":6,"_3338":3324},32,"You may also 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This clothing table is based on standard Italian luxury sizing (approximate). If you are between sizes, choose the larger size; check garment measurements where available.","sourceUrl","columns",[3561,3562,3563,1827,3564,3565,2726,2731,3566,3567,3568,3569],"Letter","IT","EU","UK","FR","KR","Bust (cm)","Waist (cm)","Hips (cm)","chartType","clothing","translations",{"_2712":3574,"_2725":3580,"_2740":3586,"_2730":3592,"_2720":3598,"_2735":3604},{"_3559":3575,"_3556":3579},[3561,3562,3563,1827,3564,3565,2726,2731,3566,3576,3577,3578],"محيط الصدر (cm)","محيط الخصر (cm)","محيط الورك (cm)","Paris Texas هي في الأساس علامة فاخرة للنساء تستخدم مقاسات إيطالية (IT). جدول المقاسات هذا مبنٍ على مقاسات الرفاهية الإيطالية القياسية (تقريبية). إذا كنتِ بين مقاسين، اختاري المقاس الأكبر وتحققي من قياسات القطعة حيثما توفرت.",{"_3559":3581,"_3556":3585},[3561,3562,3563,1827,3564,3565,2726,2731,3566,3582,3583,3584],"バスト (cm)","ウエスト (cm)","ヒップ (cm)","Paris Texasは主にイタリア（IT）サイズを用いる女性向けラグジュアリーブランドです。この衣類サイズ表は標準的なイタリアのラグジュアリーサイズに基づいています（目安）。サイズの間で迷う場合は大きい方を選んでください。可能であれば製品の実寸を確認してください。",{"_3559":3587,"_3556":3591},[3561,3562,3563,1827,3564,3565,2726,2731,3566,3588,3589,3590],"Vòng ngực (cm)","Vòng eo (cm)","Vòng mông (cm)","Paris Texas chủ yếu là nhãn hiệu thời trang nữ cao cấp theo cỡ Ý (IT). Bảng kích cỡ quần áo này dựa trên kích cỡ chuẩn của thời trang cao cấp Ý (xấp xỉ). Nếu bạn ở giữa hai cỡ, hãy chọn cỡ lớn hơn; kiểm tra kích thước thực tế của sản phẩm nếu có.",{"_3559":3593,"_3556":3597},[3561,3562,3563,1827,3564,3565,2726,2731,3566,3594,3595,3596],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Paris Texas 主要为女士奢侈品牌，采用意大利（IT）尺码。此服装尺码表基于标准意大利奢侈品尺码（仅供参考）。如果您处于两个尺码之间，请选择较大尺码；如有衣物实测尺寸，请以衣物尺寸为准。",{"_3559":3599,"_3556":3603},[3561,3562,3563,1827,3564,3565,2726,2731,3566,3600,3601,3602],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Paris Texas 主要係女裝高級品牌，採用意大利 (IT) 尺碼。此尺碼表按標準意大利高級尺碼編製（僅供參考）。如果你介乎兩個尺碼，建議揀大一個；如有提供衣物實際尺寸，請參考該尺寸。",{"_3559":3605,"_3556":3609},[3561,3562,3563,1827,3564,3565,2726,2731,3566,3606,3607,3608],"Busto (cm)","Cintura (cm)","Caderas (cm)","Paris Texas es principalmente una marca de lujo para mujeres que utiliza tallas italianas (IT). Esta tabla de ropa se basa en la talla estándar italiana de lujo (aproximada). Si estás entre tallas, elige la talla más grande; consulta las medidas de la prenda cuando estén disponibles.",{"_15":3611,"_3479":1692,"_3480":2880,"_3481":3612,"_3554":3555,"_3556":3643,"_3558":-5,"_3559":3644,"_3570":3645,"_3572":3646},"1b0e86bd-c957-452b-bafc-a75e0b5d4fb0",[3613,3617,3620,3626,3631,3636,3639],[3614,3614,3121,1722,3615,3616,3616],"35","22.5","225",[3496,3496,3487,3497,3618,3619,3619],"23.0","230",[3621,3621,3622,3623,3624,3625,3625],"37","6.5","4.5","23.5","235",[3485,3485,3627,3628,3629,3630,3630],"7.5","5.5","24.0","240",[3632,3632,3633,3622,3634,3635,3635],"39","8.5","25.0","250",[3495,3495,3508,3499,3637,3638,3638],"25.5","255",[3640,3640,2454,3498,3641,3642,3642],"41","26.0","260","Paris Texas shoes are made to Italian (IT) sizing. This chart is based on standard Italian / EU shoe conversions. Many Paris Texas boots and heels run true to Italian size; if you are between sizes or have a wider foot, consider sizing up.",[3562,3563,1827,3564,2726,2731,3566],"shoes",{"_2712":3647,"_2725":3650,"_2740":3653,"_2730":3656,"_2720":3659,"_2735":3662},{"_3559":3648,"_3556":3649},[3562,3563,1827,3564,2726,2731,3566],"أحذية Paris Texas مصممة وفق المقاسات الإيطالية (IT). يعتمد هذا الجدول على تحويلات المقاسات الإيطالية/الأوروبية القياسية. العديد من بوتات وأحذية الكعب من Paris Texas تناسب المقاس الإيطالي؛ إذا كنتِ بين مقاسين أو كان قدمك أعرض، فكّري في اختيار مقاس أكبر.",{"_3559":3651,"_3556":3652},[3562,3563,1827,3564,2726,2731,3566],"Paris Texasの靴はイタリア（IT）サイズで作られています。この表は標準的なイタリア／EUの靴換算に基づいています。多くのParis Texasのブーツやヒールはイタリアサイズ通りの作りですが、サイズで迷う場合や足幅が広めの場合はワンサイズ上を検討してください。",{"_3559":3654,"_3556":3655},[3562,3563,1827,3564,2726,2731,3566],"Giày Paris Texas được sản xuất theo cỡ chuẩn Ý (IT). Bảng này dựa trên bảng quy đổi cỡ giày chuẩn của Ý/EU. Nhiều mẫu bốt và giày cao gót của Paris Texas đúng cỡ Ý; nếu bạn ở giữa hai cỡ hoặc có bàn chân rộng hơn, hãy cân nhắc chọn cỡ lớn hơn.",{"_3559":3657,"_3556":3658},[3562,3563,1827,3564,2726,2731,3566],"Paris Texas 鞋履采用意大利（IT）尺码。本尺码表基于标准意大利/欧盟鞋码换算。许多 Paris Texas 的靴子和高跟鞋与意大利尺码相符；如果您介于两个尺码之间或脚较宽，建议选择大一号。",{"_3559":3660,"_3556":3661},[3562,3563,1827,3564,2726,2731,3566],"Paris Texas 鞋款採用意大利 (IT) 尺碼。此尺碼表根據標準意大利/歐盟鞋碼換算而成。大部分 Paris Texas 的靴款同高跟鞋都與意大利尺碼相符；如果你介乎兩個尺碼或腳較闊，建議考慮揀大一個尺碼。",{"_3559":3663,"_3556":3664},[3562,3563,1827,3564,2726,2731,3566],"Los zapatos de Paris Texas se fabrican según las tallas italianas (IT). Esta tabla se basa en las conversiones estándar de tallas italianas/UE. Muchas botas y tacones de Paris Texas calzan conforme a la talla italiana; si estás entre tallas o tienes el pie más ancho, considera elegir una talla mayor.","brandInfo",{"_3667":2880,"_17":3555,"_3668":-5,"_3669":-5},"slug","originCountry","originSizeSystem","actionData","errors"]

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