FREE SHIPPING ON ALL ORDERS OVER $1000

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SIGN UP TO OUR EMAIL NEWSLETTER AND GET 10% OFF YOUR ORDER

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BUY NOW AND PAY LATER WITH SHOP PAY

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SHOP OUR DESIGNER SALE: UP TO 60% OFF

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WHITE FRIDAY SALE | EXTRA 20% OFF | USE CODE WF20

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Couture Fashion Group Corporation

15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

Contact Us:

Phone: +1 (949) 535-4880

Email: support@coutr.com

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Information

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Frequently Asked Questions

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Newsletter

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Curated designer fashion from authorized European boutiques.

Welcome to COUTR, a luxury marketplace offering authentic, premium fashion from the world’s most coveted designers and boutiques. Our mission is to bridge the gap between timeless luxury and modern convenience by delivering exceptional pieces straight to your wardrobe, no matter where you are. With a focus on trust, quality, and personalized service, every item on COUTR.COM is carefully sourced from our network of global partners. We guarantee 100% authenticity and a seamless shopping experience. Discover your next statement piece at COUTR.COM – where style is more than fashion, it’s a lifestyle.

Phone: +1 (949) 535-4880

Email: support@coutr.com

Operated by: Couture Fashion Group Corporation 15333 Culver Dr, Ste 340-2353, Irvine, California 92604, United States

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Free delivery and returns from $30

New eco friendly arrivals!

Planet friendly packaging - always!

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Order and Shipping Policy

At COUTR, we are committed to ensuring that your luxury fashion purchases are delivered securely and in a timely manner. Please review the information below to understand our shipping process.

Order Processing

All orders on COUTR are processed and shipped by our international vendors located across Europe. Once an order is placed, it is considered final—we are unable to modify, cancel, or apply price adjustments.

Vendors typically prepare and ship items within 1 to 3 business days. Please note that orders placed on weekends or public holidays will be processed on the following business day.

Our pricing and promotions vary daily based on vendor updates and market conditions. For this reason, we do not offer price adjustments for past orders if new discounts or offers become available after your purchase.

Order Cancellations

At COUTR, orders may be canceled within 1 hour of purchase. After this window, orders are immediately processed with our global vendors and can no longer be modified or canceled.

To request a cancellation within the 1-hour window, please contact our support team at support@coutr.com with your order number.

Shipping Carriers and Delivery Timeline

COUTR partners with DHL for reliable worldwide delivery. Once your item has shipped, you will receive a confirmation email with tracking information.

Estimated delivery time after shipment: 3 to 6 business days
Please allow extra time during major holidays or due to customs clearance in your destination country.

Shipping Rates

COUTR offers complimentary shipping on all orders of $1000 or more. A shipping fee of $35 applies to orders under $1000.

Please note that any applicable customs duties, taxes, or import fees are not included in the order total and are the responsibility of the customer. These may be collected by the carrier at the time of delivery.

Tracking Your Order

Once your order is fulfilled, you will automatically receive an email with tracking details. After receiving it, please allow up to 24 hours for the tracking number to become active.

Shipping Restrictions

We offer worldwide shipping, but in rare cases, service to certain countries or regions may be unavailable due to carrier limitations. If we are unable to fulfill your order due to shipping restrictions, our customer service team will notify you immediately.

Returns and Shipping Deductions

Returns must be initiated through our automated return portal. Return shipping costs will be deducted from your refund unless otherwise specified. Please see our Return Policy for full details.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer service team at support@coutr.com.

Updated August 13, 2025

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We accept returns for all items within 14 calendar days of delivery for items in original condition, unworn and unused, with all tags and packaging intact.

Excluded items: For hygiene and safety reasons, we do not accept returns on underwear, swimwear, pierced jewelry (earrings), cosmetics, or any item marked as Final Sale.

Return Fees

Wrong shipment (incorrect item, size, or color; damaged or not as described): Free return label.
All other returns: A USD $30 shipping label fee per item will be deducted from your refund. This fee is for the label only, not the entire return.

Import Duties & VAT

Import duties (on the original import and on return export) are non-refundable, as these are collected by customs and cannot be reimbursed by COUTR.
VAT on return shipments will be handled by COUTR and will not be recharged to you.

Return Timeline & Conditions

Customers have 14 calendar days from the delivery date to request a return.
If your return is approved, it must be shipped back within that same 14-day window (based on the carrier’s first scan).
Late returns may be refused and, if refused, the $30 label fee (if issued) will still be charged.

Item condition requirements:

New, unworn, unwashed, unused, undamaged
All original tags/labels attached in original position
Original packaging and accessories included (e.g., boxes, dust bags, authenticity cards)
Brand packaging must be protected — do not tape directly onto shoe boxes or brand boxes

Return Authorization

All returns must be pre-approved and use the COUTR-issued label.
Returns shipped without our authorization may be refused and returned at your expense.

Rejected Returns

If a returned item does not meet our condition requirements, it will be rejected and shipped back to you at your expense. If you do not arrange re-shipment within 14 days, the item may be considered abandoned.

Return Process

Submit your request via our Return Portal: https://www.coutr.com/account/returns
We’ll review and confirm eligibility.
If approved, we’ll issue a return label.
You can dropoff or schedule a pickup from the carrier on the label

Multiple-Item Orders

If your order contains items from different vendors, each item must be returned separately using the specific label provided for that item. Combining items into one return shipment may delay or void your refund.

Refused Deliveries & Incorrect Returns

Refusing delivery for reasons other than damage/defect counts as a return and will incur the $30 label fee plus any non-refundable duties.
Items shipped to the wrong address or without COUTR’s approval will not be refunded.

Refunds

Refunds are processed within 3 business days after the returned item is received and inspected at the vendor’s warehouse.

Deductions (when applicable):

$30 return label fee per item (not charged for wrong shipments)
Non-refundable import duties

Your bank/payment provider may take additional time to post the credit.

Exchanges

We do not offer direct exchanges. To receive another item, please place a new order once your return has been processed.

Excessive Returns

We monitor return activity. Repeated returns that represent a significant portion of your purchases may result in account review or closure.

Last Updated: Aug 12, 2025

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Sử dụng số đo cơ thể (cm) — nếu ở giữa hai cỡ, chọn cỡ lớn hơn cho những thiết kế có cấu trúc.",{"_3437":3470,"_3434":3474},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3471,3472,3473],"胸围 (cm)","腰围 (cm)","臀围 (cm)","Gucci 遵循意大利尺码。请使用身体测量（厘米）——如果介于两个尺码之间，结构感较强的款式建议选大一号。",{"_3437":3476,"_3434":3480},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3477,3478,3479],"胸圍 (cm)","腰圍 (cm)","臀圍 (cm)","Gucci 採用意大利尺碼。請以身體尺寸（cm）為準 — 若介乎兩個尺碼之間，結構感較強的款式建議大一碼。",{"_3437":3482,"_3434":3486},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3483,3484,3485],"Busto (cm)","Cintura (cm)","Caderas (cm)","Gucci sigue la talla italiana. Usa las medidas del cuerpo (cm); si estás entre tallas, elige la talla superior para prendas estructuradas.",{"_15":3488,"_3360":1795,"_3361":2927,"_3362":3489,"_3433":312,"_3434":3518,"_3436":-5,"_3437":3519,"_3448":3520,"_3449":3521},"a313fac7-4ac6-4077-adb2-679db5fa1af6",[3490,3493,3495,3498,3501,3505,3509,3514],[3365,3370,3370,3366,3366,3370,3370,3491,3492,3373,3398,3382],"165/84A","85",[3375,3419,3419,3376,3376,3419,3419,3494,3382,3382,3407,3391],"170/88A",[3384,3427,3427,3385,3385,3427,3427,3496,3497,3391,3415,3399],"175/92A","95",[3393,2750,2750,3394,3394,2750,2750,3499,3500,3399,3424,3408],"180/96A","100",[3401,3502,3502,3402,3402,3502,3502,3503,3504,3408,3406,3416],"52","185/100A","105",[3410,3506,3506,3370,3370,3506,3506,3507,3423,3416,3508,3423],"54","190/104A","92",[3418,3510,3510,3419,3419,3510,3510,3511,3512,3423,3513,3432],"56","195/108A","115","96",[3426,3515,3515,3427,3427,3515,3515,3516,3431,3432,3500,3517],"58","200/112A","118","Men's sizes use Italian (IT) system. Use chest/waist measurements; Gucci runs true to IT sizing.",[3439,3440,3441,1934,3442,3443,2802,2807,3444,3445,3446,3447],"clothing_men",{"_2788":3522,"_2801":3525,"_2816":3528,"_2806":3531,"_2796":3534,"_2811":3537},{"_3437":3523,"_3434":3524},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3453,3454,3455],"مقاسات الرجال تتبع النظام الإيطالي (IT). استخدم قياسات الصدر/الخصر؛ غوتشي يتوافق مع مقاسات IT.",{"_3437":3526,"_3434":3527},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3459,3460,3461],"メンズサイズはイタリア（IT）表記を使用しています。胸囲／ウエストの実寸を参考にしてください。グッチはITサイズどおりのサイズ感です。",{"_3437":3529,"_3434":3530},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3465,3466,3467],"Kích cỡ nam sử dụng hệ thống Ý (IT). Dùng số đo ngực/eo; Gucci thường đúng với kích cỡ IT.",{"_3437":3532,"_3434":3533},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3471,3472,3473],"男款尺码采用意大利（IT）系统。请参照胸围/腰围测量；Gucci 与意大利标准尺码一致。",{"_3437":3535,"_3434":3536},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3477,3478,3479],"男裝尺碼採用意大利（IT）系統。請以胸圍/腰圍為準；Gucci 的尺碼與意大利尺碼一致。",{"_3437":3538,"_3434":3539},[3439,3440,3441,1934,3442,3443,2802,2807,3444,3483,3484,3485],"Las tallas de hombre usan el sistema italiano (IT). Usa las medidas de pecho/cintura; Gucci corresponde al tallaje IT.",{"_15":3541,"_3360":1795,"_3361":2927,"_3362":3542,"_3433":312,"_3434":3585,"_3436":-5,"_3437":3586,"_3448":3587,"_3449":3588},"0a98c312-3e5d-4ac2-8cf7-e1cc10be491a",[3543,3547,3553,3558,3563,3567,3572,3576,3581],[3366,3366,3368,1799,3544,3545,3546],"21.5","215","220",[3548,3548,3549,3550,3551,3546,3552],"35","4.5","2.5","22","225",[3376,3376,3554,3555,3556,3557,3557],"5.5","3.5","23","230",[3559,3559,3560,3549,3561,3562,3562],"37","6.5","24","235",[3385,3385,3564,3554,3565,3566,3566],"7.5","25","240",[3568,3568,3569,3560,3570,3571,3571],"39","8.5","25.5","245",[3394,3394,3573,3564,3574,3575,3575],"9.5","26","250",[3577,3577,3578,3569,3579,3580,3580],"41","10.5","26.5","255",[3402,3402,3582,3573,3583,3584,3584],"11.5","27","260","Gucci shoes generally follow Italian/EU shoe sizing. If between sizes, size up for many styles.",[3440,3441,1934,3442,2802,2807,3444],"shoes",{"_2788":3589,"_2801":3592,"_2816":3595,"_2806":3598,"_2796":3601,"_2811":3604},{"_3437":3590,"_3434":3591},[3440,3441,1934,3442,2802,2807,3444],"أحذية غوتشي تتبع عمومًا مقاسات الأحذية الإيطالية/الأوروبية. إذا كنت بين مقاسين، اختر المقاس الأكبر للعديد من الطرازات.",{"_3437":3593,"_3434":3594},[3440,3441,1934,3442,2802,2807,3444],"グッチの靴は一般的にイタリア／EUサイズに準じます。サイズが中間の場合、多くのスタイルではワンサイズ上をおすすめします。",{"_3437":3596,"_3434":3597},[3440,3441,1934,3442,2802,2807,3444],"Giày Gucci thường theo kích cỡ giày Ý/Châu Âu. Nếu ở giữa hai cỡ, chọn lớn hơn cho nhiều mẫu.",{"_3437":3599,"_3434":3600},[3440,3441,1934,3442,2802,2807,3444],"Gucci 鞋履一般遵循意大利/欧盟鞋码。如果介于尺码之间，许多款式建议选大一号。",{"_3437":3602,"_3434":3603},[3440,3441,1934,3442,2802,2807,3444],"Gucci 鞋款通常採用意大利/歐洲（EU）鞋碼。若介乎兩個尺碼之間，許多款式建議大一碼。",{"_3437":3605,"_3434":3606},[3440,3441,1934,3442,2802,2807,3444],"Los zapatos Gucci generalmente siguen las tallas italianas/UE. Si estás entre tallas, elige la talla superior en muchos modelos.",{"_15":3608,"_3360":1795,"_3361":2927,"_3362":3609,"_3433":312,"_3434":3630,"_3436":-5,"_3437":3631,"_3448":3632,"_3449":3633},"1356ec50-a899-4bf7-b03b-cd7163e93033",[3610,3612,3613,3614,3616,3619,3622,3626],[3568,3568,3377,3176,3611,3571,3575],"24.5",[3394,3394,3387,3377,3565,3575,3580],[3577,3577,3386,3387,3574,3580,3584],[3402,3402,3569,3564,3579,3584,3615],"265",[3617,3617,3573,3569,3583,3615,3618],"43","270",[3370,3370,3578,3573,3620,3618,3621],"27.5","275",[3623,3623,3582,3578,3624,3621,3625],"45","28","280",[3419,3419,3627,3582,3628,3625,3629],"12.5","29","285","Men's Gucci shoes use Italian/EU sizing. Many customers size up a half when between sizes or for chunky styles.",[3440,3441,1934,3442,2802,2807,3444],"shoes_men",{"_2788":3634,"_2801":3637,"_2816":3640,"_2806":3643,"_2796":3646,"_2811":3649},{"_3437":3635,"_3434":3636},[3440,3441,1934,3442,2802,2807,3444],"أحذية غوتشي الرجالية تستخدم المقاسات الإيطالية/الأوروبية. كثير من العملاء يزيدون نصف مقاس عندما يكونون بين مقاسين أو بالنسبة للطرازات السميكة.",{"_3437":3638,"_3434":3639},[3440,3441,1934,3442,2802,2807,3444],"メンズのグッチ靴はイタリア／EUサイズを使用しています。サイズが中間の場合や厚底・ボリュームのあるデザインでは、多くの顧客がハーフサイズ上を選びます。",{"_3437":3641,"_3434":3642},[3440,3441,1934,3442,2802,2807,3444],"Giày Gucci nam dùng kích cỡ Ý/Châu Âu. Nhiều khách hàng tăng nửa cỡ khi ở giữa hai cỡ hoặc đối với các mẫu giày đế dày.",{"_3437":3644,"_3434":3645},[3440,3441,1934,3442,2802,2807,3444],"男款 Gucci 鞋采用意大利/欧盟尺码。许多顾客在介于尺码之间或选择厚重款式时会加半码。",{"_3437":3647,"_3434":3648},[3440,3441,1934,3442,2802,2807,3444],"男士 Gucci 鞋款採用意大利/歐洲尺碼。若介乎兩個尺碼之間，或遇到厚底/較粗獷的款式，很多顧客會選大半碼。",{"_3437":3650,"_3434":3651},[3440,3441,1934,3442,2802,2807,3444],"Los zapatos de hombre de Gucci usan tallas italianas/UE. Muchos clientes suben media talla cuando están entre tallas o para modelos voluminosos.","brandInfo",{"_3654":2927,"_17":312,"_3655":-5,"_3656":-5},"slug","originCountry","originSizeSystem","actionData","errors"]