سياسة الشحن

آخر تحديث: 1 يناير 2025

في COUTR، نلتزم بضمان توصيل مشترياتكم من الأزياء الفاخرة بأمان وفي الوقت المناسب. يرجى مراجعة المعلومات أدناه لفهم عملية الشحن لدينا.

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معالجة الطلبات

يتم تجهيز وشحن جميع الطلبات من قِبل شركائنا الدوليين المنتشرين في أنحاء أوروبا. بعد إتمام الطلب، سيقوم البائعون بتحضير وشحن المنتجات خلال 1 إلى 3 أيام عمل.

يرجى الملاحظة: الطلبات التي تتم خلال عطلات نهاية الأسبوع أو العطلات الرسمية سيتم التعامل معها في يوم العمل التالي.

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شركات الشحن والمدة المتوقعة للتوصيل

تتعاون COUTR مع DHL و Aramex لضمان توصيل موثوق به إلى جميع أنحاء العالم. بمجرد شحن طلبك، ستتلقى رسالة تأكيد عبر البريد الإلكتروني تحتوي على معلومات التتبع.

المدة التقديرية للتوصيل بعد الشحن:

من 3 إلى 6 أيام عمل

يرجى السماح بوقت إضافي خلال العطلات الرسمية الكبرى أو في حال تأخيرات ناتجة عن التخليص الجمركي في بلد الوجهة.

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تكاليف الشحن

يتم احتساب تكاليف الشحن عند الدفع وتعتمد على وجهة التوصيل ووزن المنتج. يتحمل العميل مسؤولية أي رسوم جمركية أو ضرائب أو رسوم استيراد، وقد يتم تحصيلها عند التسليم.

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تتبع الطلب

بمجرد شحن طلبك، ستتلقى تلقائيًا رسالة عبر البريد الإلكتروني تحتوي على تفاصيل التتبع. يرجى السماح بـمدة تصل إلى 24 ساعة حتى يتم تفعيل رقم التتبع.

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قيود الشحن

نحن نوفر شحنًا عالميًا، ولكن في بعض الحالات النادرة، قد لا تتوفر خدمة الشحن لبعض البلدان أو المناطق بسبب قيود من شركات الشحن. في حال عدم قدرتنا على تنفيذ طلبك نتيجة لهذه القيود، سيقوم فريق خدمة العملاء بالتواصل معك على الفور.

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الإرجاع وخصم تكاليف الشحن

يجب بدء عملية الإرجاع من خلال بوابة الإرجاع المؤتمتة لدينا. سيتم خصم تكاليف الشحن الخاصة بالإرجاع من قيمة المبلغ المسترد ما لم يُذكر خلاف ذلك. يرجى مراجعة سياسة الإرجاع الخاصة بنا لمزيد من التفاصيل.

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تواصل معنا

إذا كان لديك أي استفسار بخصوص شحنتك أو التوصيل، يرجى التواصل مع فريق خدمة العملاء عبر البريد الإلكتروني support@coutr.com.

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تاريخ السريان: 1 يناير 2025

في COUTR، نحن نفخر بتقديم أزياء فاخرة أصلية من شركائنا الموثوقين في إيطاليا. بينما نأمل أن تنال جميع المشتريات رضاكم، فإننا نتفهم أن الإرجاع قد يكون ضروريًا في بعض الأحيان. يرجى مراجعة السياسة أدناه قبل بدء عملية الإرجاع.

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فترة الإرجاع

يجب بدء طلب الإرجاع خلال 7 أيام تقويمية من استلام طلبك. الطلبات المقدمة بعد هذه المدة قد لا تكون مؤهلة للإرجاع.

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شروط الأهلية

يجب أن تستوفي المنتجات الشروط التالية لتكون مؤهلة للإرجاع:

يجب أن تكون غير مُرتداة، غير مُستخدمة، وفي حالته الأصلية
جميع البطاقات، التغليف، أكياس القماش، والإكسسوارات يجب أن تكون سليمة
المنتجات المعلّمة بـ بيع نهائي أو غير قابلة للإرجاع لا يمكن إرجاعها

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كيفية بدء عملية الإرجاع

يجب بدء جميع عمليات الإرجاع والاستبدال من خلال بوابة الإرجاع الخاصة بنا:
🔗 https://coutr.com/apps/returns-exchanges

سيتم إرشادك خلال خطوات تقديم طلب الإرجاع
بمجرد الموافقة، سيتم توفير ملصق شحن للإرجاع
تكلفة الشحن للإرجاع سيتم خصمها من قيمة المبلغ المسترد

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نحن لا نوفر شحنًا مدفوعًا مسبقًا للإرجاع — العميل هو المسؤول عن كافة تكاليف الشحن الدولي للإرجاع، بما في ذلك التتبع والتأمين.

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الرسوم الجمركية والضرائب

أي رسوم استيراد أو ضريبة قيمة مضافة أو رسوم جمركية تم دفعها عند الاستلام هي غير قابلة للاسترداد. عند شحن المنتج المرتجع، يجب تصنيف الطرد بشكل صحيح كـ “إرجاع” لتفادي أية رسوم جمركية إضافية.

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المبالغ المستردة

بمجرد استلام المنتج المرتجع وفحصه:

ستُعاد المبالغ المعتمدة إلى وسيلة الدفع الأصلية خلال 7–10 أيام عمل
رسوم الشحن الأصلية والرسوم الجمركية غير قابلة للاسترداد
المنتجات التي لا تعاد في حالتها الأصلية قد تخضع لخصم جزئي أو رفض

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الاستبدال

نحن لا نوفر استبدالًا مباشرًا. إذا كنت ترغب في مقاس أو منتج مختلف، يرجى بدء عملية إرجاع للطلب الأصلي وإجراء طلب جديد بشكل منفصل.

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هل لديك استفسار؟

تواصل مع فريق الدعم الخاص بنا عبر البريد الإلكتروني support@coutr.com وسنسعد بمساعدتك.

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مصنوعة من قماش متين، مزينة بتشكيلة رائعة من الكريستالات لإضفاء لمسة من اللمعان.
تظهر شكل أنثوي مستوحى من موضة التسعينيات.
تتميز بحزام آمن مع دبوس معدني محفور بالشعار لمزيد من الثبات.
كعب هندسي مغطى بالقماش يتناغم بسلاسة مع التصميم العام.
مزودة بنعل جلدي، مع طرف كعب مطاطي وشعار معدني مميز لإضفاء لمسة من الأناقة.
ارتفاع كعب مريح يبلغ 7.5 سم، مثالي للاستخدام اليومي والمناسبات المسائية.

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